Competent friendly service
Competent friendly service

9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Competent friendly service
Sherry was extremely helpful and friendly
very helpful, informative, patient and listened to concerns and helped
Peace of mind for my wife when she is not home. Easy to get help if I need it!
The Rep was very knowledgeable and patiently explained the device
The representative listened to all of my concerns, and met them with a product that works best for my needs.
The agent was patient, kind and knew about the company and the products.
I spoke with Frankie who was wonderful in helping me with the purchase of a medical alert. I was even more grateful when he explained I'd get a discount because of their association with my health insurer. The monthly payment was within my budget. I'm glad I called Life station. Mary S.
Ben was very nice and professional. He took the time to explain the process and answer all my questions. A great experience!
7/28/25: Friendly person to explain all aspects of the program, prices, and friendly conversation also.
Jordan was so pleasant, helpful and knowledgeable. He took his time making sure I had all my questions answered and was in no rush. He seemed to truly care about my needs and made me feel comfortable about going with this company. I'm excited to get my equipment and know that I will always have help at the push of a button.
Sherry was wonderful! She was friendly, patient, and knowledgeable. If I were to run my own business again, I would hire her, and I have very high standards for my employees. The only suggestion that I would make is that I would appreciate the opportunity to pay for overnight or two-day delivery. Unfortunately, this service is not currently being offered. Other than that, I give Life Station top marks. I've had it for my dad for six years and it has proven to be a life-saving benefit that gives me peace of mind.
The customer service representative, Sherry, was very helpful.
No background noise ...no heavy accent ...no talking over..called at the right time..seem to understand my situation....not a hard sell call which I appreciated
The operator, Frankie, was very helpful and understanding and considerate of the situation.
Everything was great, looking forward to knowing that my Mother-Law will be safe.
The main selling point for us was the excellent job that Frankie did in his explanations. He really took the time to explain all the details and was very helpful. He really understood your product and helped us get the right product for our needs. Again an excellent job by Frankie!!!! Another selling point was that your service is not outsourced but direct call to someone in the US.
Your Salman really knew his stuff and was very amiable.
Very helpful, explained very clearly information about the policy and device.
A very helpful and considerate gentleman helped me work out what might work for me the best. There were multiple interruptions that I had to take care of, and he was considerate enough to hold on while I tended to them.
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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