LevelUp Gaming Reviews

Bought a £2000 computer from these guys, they were the only website with the 3070 in stock. Delivery was quick and the build was immaculate.. also spoke to them on the phone. Was amazing service

Needed to drop two packages at their UPS service. I drove 25 minutes. Internet says OPEN, sign says OPEN, door locked, store dark. I waited 20 minutes in 104 degrees, as I saw 3 other customers wanting to drop things off and one man who came with his son to use games or buy something. He called Level Up, but their phone is not activated. I called UPS, no choice for my problem, so I pressed #1. Gal there wanted me to drive to Penticton, 40 minutes north of where I live. That would be 25 + 25 + 40 + 40 = 130 minutes to have 'the convenience of dropping UPS items off' as the sign says. Well it was NOT convenient for me!!! Or "come back tomorrow." What? And pray they'd be open? Waiting all day for a pick up is not an option. UPS will hear about this. I hope they drop Level Up as a pick up/drop off point. They can't be relied on. I can understand an emergency; a little sign would be helpful.

I ordered a computer using the Klarna payment method which brought some issues up itself however the customer service was fast and very useful. Once the computer had arrived they forgot to include a component which they sent the next day after I brought this issue up. Amazing build, helpful service and great products.