LevelUp Gaming
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AVOID!!!
Not sure if all the other reviews are fake or what but this has to be one of the worst experiences I’ve ever had with a company. It’s a long story so buckle up. First starts with me buying the PC at the end of September, a week passes and I nothing arrives, I call a few times and ask where it is, after two weeks I’m asked to drive 45 minutes to go and pick the PC up, I agree because I’m sick of waiting at this point. I get the PC home and it’s in the wrong case, different graphics card, different RAM. All the same performance but completely different aesthetics which is a big thing for me. I call and tell them about this problem, then promised an “engineer” will come to my house to swap all the parts over. However I then hear nothing for about 2 weeks until Matthew the guy who was dealing with the whole time says he is on his way to my house. He arrives and we swap all the parts over to the case I initially wanted. However the PC then decides not to turn on and we can’t get it to work. He then leaves and we agree that they will take it back and fix it. So another two weeks pass of me having no PC with all my data on it but it’s broken, and receiving almost 0 communication from the company. Eventually I’m told to once again drive 45 minutes away from my home to give the PC to an “engineer” I arrive at the supermarket car park and he doesn’t arrive until 45 minutes after the time we agreed. He then takes the PC away to their office and start looking at fixing it, being promised that it will be done in a couple days and delivered by hand. Then another two weeks pass and I hear absolutely nothing from them and they still have my PC and my data is still on the computer. I then file a dispute with PayPal as I feel I have been scammed basically. I have still heard nothing back to this day, however the PayPal dispute was closed and I was refunded. Moral of the story is, DO NOT buy anything from them unless you want to be overpromised and underdelivered constantly with 0 communication from the company. Extremely bad customer service and treatment, and a huge financial blow to me over the past month and a half. They should be ashamed.