Leonardo Hotels
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Horrendous
Horrendous, horrible, horrific customer service from the staff at Leonardo hotel. Starting with the staff name hurshul who acted like a gangster behind the desk, intimidated me as if he was gonna do something over I passed the comments that 'stop fooling people'! OlaWale the manager came out and I have never come across a worse manager in my entire life, didn't even apologize for his colleague's behaviour and kept smercking while I was complaining and he was actually hiding his name, this all happened behind the desk where they are representing Leonardo hotel!! I would never recommend anyone to visit this hotel, they have reduced the size of the deluxe room and it's very tiny but they charge you the same amount of money meaning conding customers !! I visited Birmingham Leonardo hotel purely to have some time off from London however it was the most disgusting disgrace experience I have ever faced !! Shocking to see the manager OlaWale, how come he is the manager at Leonardo hotel !! Leonardo hotel standard must be way too low to have such a manager representing Leonardo hotel !! Should be investigated or sacked both of them if anyone reading these comments who is actually a responsible person within the Leonardo hotel !! Last but not the least lady named Diana which I believe is eastern European lady, my gosh the way she stands behind the desk as if she is standing in her back yard garden, and the attitude is literally stinks like hell, we ask her one simple question about the car park payment and the way she responded was out of this world, used patronising tone and responded us that 'pay as you pay normal car park tickets nothing new' My god she must be tripping so badly that she has to responded in that manner as if someone has been forced her to stand and give horrible horrific respond to a very simple question asked by the customer !! Now this one is very funny but at the same time it is very frustrating too, so when we about to make our way to the checkout the Eastern European lady name Diana was standing there like she is watching netflix in her couch so we ignored her and made our way to other lady, whilst we were making our way she started to pass some comments to her colleague multiple times knowing we are looking at her while we were approaching to the desk !! imagine how you would feel as a customer and I am from retail and this is the worst thing you can do towards the customers !! I was reading some comments and someone has mentioned her previously as an Eastern European lady, so I believe she is the same person who we came across ! Booking.com does not want to share my thoughts as they think it's against their company policy and apparently I am using unsuitable words, whereas I have told them the FACTS and people need to be aware of these facts about Leonardo messy staff !!