Lemonaid Health Reviews

Excellent customer support. Their team took care of getting a pharmacy caused prescription issue resolved.

Awful company since they got bought by 23andMe. Billed me $95 a month for a prescription I wasn’t even receiving. Condescending doctors with bad customer service. Highly recommend using literally any other company

I would give 0 stars if I could. Good luck trying to cancel your subscription within the 30 day policy. I tried calling multiple times to cancel and went to voicemail every time, never got a response to any of my voice mails. I then get charged AGAIN for a second month when I wasn’t even using the service. I decided to directly message my doctor instead of customer service and she gave me the customer service email, they emailed back basically saying “too late to cancel you either have to pay us $300 to cancel or pay for the entire year”… WHAT?? I was trying to cancel and couldn’t even reach an agent in the time frame they gave me. The agent continually tells me she doesn’t see any voicemails so I guess they just use that as an excuse to steal from you.

Signed up for some simple mental health medicine management that I was going to transfer from another online provider. I paid and was scheduled for my first call. They charged my card. They didn't call me for my appointment like they said and texted they would... and didn't get back to me until after I messaged them twice. Then they sent me a message saying the couldn't treat me and to see a psychiatrist. Then I couldn't delete my debit card even after calling them and emailing them. They don't respond to my pleading to delete my debit card.

I am a patient with them for over 7 years and they easily continue to get nothing else then 5 Stars! I know that so many negative reviews are from people who are creating problems or want things from them that are just illegal. You can easily read that most people here who reviewed 1 star are coming here because they are hoping it’s the internet and they get here what they don’t get from their doctor at home. But they are all wrong and when lemonaid is asking 100 questions then they do it to figure out if you are one of these patients that want medication they are not approved for anywhere else. Hence that’s not working they leave these 1 Star reviews. If you have have nothing to hide as a patient and can answer their questions without telling them a story you will get your prescription within 30 min.

You cannot cancel by phone. You cannot cancel an auto pay through your credit card. Once you figure out you have to do it by email, then they require a survey to complete the cancellation process. You shouldn't have to complete a survey in order to cancel a subscription. Surveys should be OPTIONAL.

These guys mascarade as Boots but are the worst! They will ask for tons of private data and embarrassing images that they will store and there is no easy way to delete, take your money...and then refuse a prescription! Avoid, avoid, avoid!

Horrible. I set aside 30 minutes for a 100 questions for antidepressants and was turned down for no apparent reason. I am now out of meds and all because some fake Dr. Wanted to put me through the wringer. It made no sense at all why she said NO. Go to Cerebral and don't waste your time here. It felt like a power trip on her end.

I'm a returning customer, having used Lemonaid years ago and again recently for a different condition. I find them exceptionally easy to work with. Their doctors and medical staff are highly responsive (consistently under 30 minutes during business hours), they give plenty of warning when it's time to renew, they're upfront about pricing and require you to acknowledge any changes in cost before they bill you (so no surprises), and I have always received my prescriptions on time. Lemonaid is not the cheapest in the market, and they don't take insurance, but the convenience and reliability I have experienced is what makes me a repeat customer.

Customer service verified that I could speak with a doctor directly and that they would recommend a birth control that fit my needs. Instead, I listened to statements such as: "I've never heard of that drug reaction....it was likely placebo effect. Placebo effect is powerful." I have less than a week of pills left and the lady said I should get an IUD. We do not get IUDs on a whim in this city. She said she'd never heard of that and that it is borderline malpractice. She also said that I should just skip birth control for a month and use protection. I asked to be transferred. The second physician didn't even understand my diagnosis and made me describe it in detail. She also did not have any recommendations and just kept repeating that they had over 100 options. I asked a simple question - which do you recommend? I was disrespected for over 40 minutes on the phone. The physician has continued to call and email me trying to get me to stop seeking services. I have escalated this with customer service and their management team. Patient concerns are real. All patients deserve respect and good care.

Absolute scam ..my generic cialic was complete placebo i tried generic cialis before and the stuff they send is bogus,when i contacted them they stop answering , i would be sure to contact fda and submit a complain

They are getting better with time.

Runs boots online pharmacy which then send prescription to local boots which then find out manufacturers have no stock. 2 weeks and no prescription and won't give refund. New review everyday until something changes.

In desperation, financially, emotionally and physically, I approached the falsely advertised website; lemonaidhealth.com Upon filling details into extensive questionnaire, and more importantly, reading the fact that this website “pay for service” did not consider the fact that the incident and catapult resulting in my reaching out to their website, what is the fact that MY PURSE STOLEN AND IDENTITY, ALL CC’s, IDS SS, ETC GONE!!!! This website,not able to comprehend my tragic and specific circumstances, it is unreliable, inconsiderate, not empathetic or human…

I bought Viagra from you half a year ago, too many negative side effects,high pressure and headach.

Great service ,very fast. I used it to get a prescription for ED meds online. I had doctor video visit and meds within 1 hour.. pick up at my local pharmacist. Saved 150 dollars from avoiding an office visit and much better price on generic Viagra. I highly recommend it if your insurance doesn't cover your office visit or for convenience