Fast, easy service.
Fast, easy service.
Over a year ago
Your representative are helpful and answer my questions. Thanks!
Over a year ago
The nurse/doctor who did my last phone appointment raised his voice to me and was very rude. I’m being tested for depression and anxiety and his hostile manner sent me into a tailspin. He had VERY poo... See more
Over a year ago
On time with medication, easy to communicate with, great customer serivce.
Over a year ago
They have consistently provided a quality product at a decent price, and trusted me to use it right.
Fast, easy service.
Great customer service speedy delivery consistent results!
Quick service with no problems
The Lemonade pharmacists are great. They do their jobs with accuracy, in a timely manner, and are friendly.
Always outstanding
The response time is always fast and friendly customer service.
The nurse practitioners and pharmacists are always the best. They listen and care about their patients and always let you know that they’re there for you. Call center isn’t pleasant to talk to and your technology needs attention.
Ran out of my medication. No solution. I had paid in advance. A doctor called and said they Ra. Out to get a refund I had to call.customer service. Called talked to rob and was told it was delivered which it was not then told had to talk to health team for a refund. Completely different then what the De said finally sent it to a supervisor to be refunded
Easy to get set up and renewals.
The service has been great. Highly recommended!
The fact that the CSR skills are great and professional
I was very satisfied with the whole process from start to finish. The staff worked with me to get the best results and they have always answered all my questions or concerns in a timely manner.
Lemonaid Health is great and so easy to use! The doctors, nurse practitioners and nurses are so approachable and knowledgeable, and they really care about me and my medical needs. Our regular touchpoints feel like a warm hug from a friend. Two enthusiastic thumbs up!
Great timely service, always met my needs
I have been treated with kindness and respect at every turn by this clinic. I've been using them for my birth control pills for about 3 years now. Their customer service is very kind and prompt with their messages. I love everything about them!
Great service
Delivery quality Ed med's that work!
It was good. I got the help I needed. Prices are ok yes they are better than other places but still could be better. Like I said they are good
Customer service is great, answered all my questions , very satisfied
This is probably the 5th or 6th time I've provided this feedback. The user experience needs to be addressed. There are too many emails sent. The emails have a copy/paste link in them rather than a clickable link, or better yet, the user can just respond to messages by replying to the email. Once the user manually enters the URL into the address bar and navigates to the messaging page of the site, the messages make no sense. There are several other issues in the site as well.
Based on analysis of 36 reviews rated 1-2 stars for Lemonaid Health
“I won’t support any business that employs someone who yells at customers”
“I found out that I was charged an extra one month for GLP1 membership when I selected the 3 month option”
“I found out that I was charged an extra one month for GLP1 membership when I selected the 3 month option”
“I found out that I was charged an extra one month for GLP1 membership when I selected the 3 month option”
“The service is extremely scammy in nature - they will get you to sign up with the cost for medication then if you che...”
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Lemonaid Health is an online healthcare provider specializing in telehealth services that offer patients convenient access to medical consultations and various health treatments. The platform allows users to consult with licensed healthcare professionals for a wide range of conditions, including mental health issues such as anxiety and depression, as well as other health concerns like weight management and chronic conditions. Targeting individuals seeking accessible and efficient healthcare solutions, Lemonaid Health provides services without the need for in-person visits or lengthy insurance processes. Customers can utilize the platform for treatments related to men's and women's health, primary care, and various diagnostic tests. By leveraging technology, Lemonaid Health aims to enhance the patient experience and deliver quality care directly to users from the comfort of their homes.
Lemonaid Health receives a generally positive reception from its users, with many praising the ease of service and helpful customer support. Reviewers frequently highlight the promptness of medication delivery and the straightforward communication process, noting that appointments are consistently met and concerns addressed quickly. However, there are significant complaints regarding the attitude of some staff members, with one customer reporting a rude interaction during a phone consult, which negatively impacted their experience. Additionally, some users express dissatisfaction with the quality of customer service, citing issues with communication and responsiveness. Despite these criticisms, the majority of consumers appreciate the reliable service and quality products offered.
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