Lemonaid Health
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Do not understand basic questions/Rude and Inappropriate Phsyicians
Customer service verified that I could speak with a doctor directly and that they would recommend a birth control that fit my needs. Instead, I listened to statements such as: "I've never heard of that drug reaction....it was likely placebo effect. Placebo effect is powerful." I have less than a week of pills left and the lady said I should get an IUD. We do not get IUDs on a whim in this city. She said she'd never heard of that and that it is borderline malpractice. She also said that I should just skip birth control for a month and use protection. I asked to be transferred. The second physician didn't even understand my diagnosis and made me describe it in detail. She also did not have any recommendations and just kept repeating that they had over 100 options. I asked a simple question - which do you recommend? I was disrespected for over 40 minutes on the phone. The physician has continued to call and email me trying to get me to stop seeking services. I have escalated this with customer service and their management team. Patient concerns are real. All patients deserve respect and good care.