Leaf Home Water Solutions Reviews

The water test made me see just how bad my water was. I have had several kinds of cancer and one is being linked to the water. The install was fast and they explained everything before they did any work.

Installer was 45 minutes late from the time he called and said he would be here. He was coming from the warehouse and as soon as he took the equipment downstairs he said he forgot a major part and would have to go back to the warehouse one hour away so he would come back Saturday morning between 8:30 and 9:00. No call and no show. I talked to salesman and told him I did not want the same installer doing my job. Other installers came out on Monday and installed equipment.

Our conversation with the retail sales agent, Tom McGrath was excellent. He told us and showed us what we could expect and why we needed what he recommended. The installation visit went very well and the financing arrangement couldn’t have been any better. This is a major expense, but it was handled very well

BUYER BEWARE!!! We recently contacted Leaf Home Systems — yes, the same people that do gutter guards — for a salt-free water treatment system. The salesman told us their system would give us, at the least, the same quality water as we currently had without having to deal with lifting and purchasing salt. To make a truly long story was short as possible, he didn’t know what he was talking about. The installer cut the supply lines without turning the water off which flooded half the garage, the entire boiler room and the entire mud room. (I have idea how much damage was done to items in the garage because of the flood.). We went back to hard water and bacterial iron filling up out our water lines, toilets, and appliances. I called for service and the service tech said they should never have sold us the system we were sold. I asked for the unit to be removed and I would have the previous system reinstalled. Now the fun began. Their customer service consists of one telephone number that is answered by very nice women who can take a message and forward it to the appropriate party who don’t call back ever. It took several calls to get them out to remove their system. It took more calls to have the financing reversed and refund one payment I made to the finance company. (I called and spoke to the finance company to dispute Leaf’s charges). It got to the point where I called everyday for a week with threats to call 2 times a day if no one answered. Finally someone (Michael Hines, operations manager for southeast MI and northern Ohio) called me the day I looked at the finance company’s website and saw charges had been reversed and a credit processed. I then requested a refund for the nearly $500 charge to reinstall my previous system. Several weeks went by with many calls and emails to Mr Hines with no responses. I finally threatened to go to the TV stations. Got a call today from another person who promised and did look into my request to get reimbursed for the reinstall. He did call back and told me that Leaf refuses to reimburse us. This is by far the worst company I have ever dealt with. I am sure there are companies out there that do the same work with better customer service. Please do not get taken like we almost were.

Excellent customer service, installer, Alex Waite, was on time and did a great job installing the system. Once it was installed, he walked me through the use of the system and how to maintain it.

fast and complete installation

Awesome sales person Nicholas, very polite, professional, knowledgeable, and caring. He took his time explaining everything to us and what we needed. Anthony was the installer he was very nice and patient explains everything to my husband and all the questions he had for him. The water system is it great. I would highly recommend leaf home water solutions.

Professional and polite from the sales reps, Derek and Adam to Babe Bird, our installer. Product was just installed last week but has made a difference in our water quality.

Nearly impossible to get in contact with them to have our unit serviced. I finally traveled to one of their listed office sites in Arlington, Texas. To find out no was was there and it looked abandoned. I took pictures to file a complaint with the Texas AG. I would never recommend this company.

Peter was great explained everything showed us everything told us exactly what we needed and didn’t try to oversell us anything great guy. Paul was the installer another great guy took his time showed us everything explained everything installed everything with care so far. We’ve only had it for two days and we can already tell the difference in our skin and the taste of the water. Thank you very much guys.

The installers showed up on time. They were polite, friendly, knowledgeable. They ran into a problem with RO hookup (we did not have outlet) and they were able to connect it to another outlet behind our fridge. They were efficient and left no trace of being there - aside from good water. This is our 2nd system. This installation is for new house. If you have crappy water, do yourself a favor and call this company

The Service Tech, Patrick was absolutely awesome. Patrick thoroughly explained everything to me and gave me a tutorial on how my system works and what to expect. Very professional and pleasant. Thank you!

Spencer was great. Pleasant and not afraid of dogs :) Installed perfectly and cleaned up after. Will recommend to everyone!

Fast easy and explained well. Dan davis Wstl01471

Nothing going to say about your company

Dan Davis gave us a great installation and thoroughly explained all the filter systems and their operation. Very highly recommend this company. The water in the residence is now odor free and clear when it is used in the house.

Great installer. Listened to my concerns.

The salesman Pete was very knowledgeable the water in Florida is not the best so we were looking for a product to improve hardness and taste.Its still a new system but so far so good,hopefully it holds up with very little maintenance.

Jared was knowledgeable and straight forward. No orchestrated sales pitch, just a solution. Spencer the service tech did a clean install and explained everything I needed to know. Both of them and the installation manager communicated very well. Jared followed up after the install to check on the install.

Mostly install was smooth until it came to the R/O system to be installed in my kitchen. Sales didn’t realize there was not enough room. Received credit for that part.