Leaf Home Water Solutions
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BUYER BEWARE!!
BUYER BEWARE!!! We recently contacted Leaf Home Systems — yes, the same people that do gutter guards — for a salt-free water treatment system. The salesman told us their system would give us, at the least, the same quality water as we currently had without having to deal with lifting and purchasing salt. To make a truly long story was short as possible, he didn’t know what he was talking about. The installer cut the supply lines without turning the water off which flooded half the garage, the entire boiler room and the entire mud room. (I have idea how much damage was done to items in the garage because of the flood.). We went back to hard water and bacterial iron filling up out our water lines, toilets, and appliances. I called for service and the service tech said they should never have sold us the system we were sold. I asked for the unit to be removed and I would have the previous system reinstalled. Now the fun began. Their customer service consists of one telephone number that is answered by very nice women who can take a message and forward it to the appropriate party who don’t call back ever. It took several calls to get them out to remove their system. It took more calls to have the financing reversed and refund one payment I made to the finance company. (I called and spoke to the finance company to dispute Leaf’s charges). It got to the point where I called everyday for a week with threats to call 2 times a day if no one answered. Finally someone (Michael Hines, operations manager for southeast MI and northern Ohio) called me the day I looked at the finance company’s website and saw charges had been reversed and a credit processed. I then requested a refund for the nearly $500 charge to reinstall my previous system. Several weeks went by with many calls and emails to Mr Hines with no responses. I finally threatened to go to the TV stations. Got a call today from another person who promised and did look into my request to get reimbursed for the reinstall. He did call back and told me that Leaf refuses to reimburse us. This is by far the worst company I have ever dealt with. I am sure there are companies out there that do the same work with better customer service. Please do not get taken like we almost were.