Kenwood Travel Reviews

tina and stephanie were excellent from the start on booking my holiday

We won't be using Kenwood Travel again. Whilst the staff seemed pleasant enough when assisting with the choice and booking of our Caribbean holiday, once we had paid things weren't so great. Emails not answered in a timely manner and WORSE - we heard via social media that Hyatt had taken over our Hilton hotel one month before departure. We asked our agent if everything was okay with our booking and THEY DIDN'T EVEN KNOW. Then, when checking in online with British Airways before flight, the time was changed and was ONE HOUR earlier than the information Kenwood had sent us. Again, THEY DIDN'T EVEN KNOW and so we would have missed our flight if we had not checked. All we got was a "sorry for the inconvenience" email when we drew it to their attention - missing a flight from LGW to the Caribbean would have been more than an "inconvenience". Finally, their agents overseas are AmStar. They were RUBBISH. Chaos at the airport, didn't turn up for the scheduled "meet and greet" and never bothered to give us our pick up time (supposed to be 24/48 hours before pick up). It never arrived and we had to urgently email Kenwood in the "hope" that someone would let us know. NOT GOOD ENOUGH from a company specialising in trips of a lifetime.

Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.

Excellent service from James, as always. Easy to contact and deals with everything very efficiently.

As ever the service we receive from Lai is first class. It’s a pleasure doing business with her.

Great experience booking with Kenwood Travel. My agent georgio was very helpful and knowledgeable. The booking process was straightforward and it’s nice to know I have a direct contact to him leading up to my holiday.

Stavi brace is a one stop holiday booker. Fabulous Quick, efficient and friendly

Great service, easy to use. Lovely to get a courtesy call just to check any special requests.

I always use Kenwood travel. Their service is impressive. From initial enquiries to the point of travel they are clear, honest and informative, as well as handling all questions professionally.

Helpful and good follow up

Reshmee Rehal as always was so helpful and patient with all my questions and provided excellent customer service. This is our second booking with you and the primary choice thanks to Reshmee! Hope she is recognised for the great service she provides.Reshmee Rehal as always was so helpful and patient with all my questions and provided excellent customer service. This is our second booking with you and the primary choice thanks to Reshmee! Hope she is recognised for the great service she provides.

Very helpful

Polite, competent and quickly helped me

Clear and quick advice

Couldn’t really do any more. Holiday booked as requested. Let’s see how the holiday goes.

helpful staff with good level of knowledge of the hotels and location

So far, excellent service. Good price. Easy website to use and to book. Received a confirmation phone call soon after paying

A different department but great service.

Very happy with the service provided by Kenwood including the advice received on different options. Price was good as well

Stavi was very knowledgeable and answered all our questions professionally and personably, a credit to your company. She helped us make a very important decision for our 20th wedding anniversary, thank you so much.