The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mail... See more
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even... See more
The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once you have the bid accepted it comes a different ball game. Rat like pushy and people w... See more
Keenan’s have been brilliant.
Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely an... See more
I had a really pleasant experience with Keenan's Estate Agents during the purchase of our first house! Both Kayleigh and George were exceptional at viewings and on the other end of the phone to assist with any queries.
I've been dealing with Jack Truelove on a number of properties and he's a pleasure to deal with. Very helpful, always goes above and beyond. Top agency!
I have used many estate agents throughout my life but none come close to the service and professionalism of Keenans. I can not recommend them enough! Specifically Emma D, who has gone above and beyond for us, answering all our concerns and promptly responding without having to chase once, her customer service skills were excellent and a real pleasure to do business with. Emma made the whole process a stress free experience! I wouldn’t use any other estate agents again. Highly recommended!
Really impressed with Chloe Mcloughlin. Although we’re still in the sales process, we feel confident that our sale will conclude satisfactorily. She is pleasant, knowledgeable and always attentive to enquiries and questions. The Swinton team are fab.
I have been working with Keenans for a while. I have been dealing directly with Simon, Matt, George and Kayleigh. They are very efficient team, always up to date with sale progression and they understand client’s needs. Great team.
We used Keenans to sell my late father’s house, and cannot recommend them enough. From the initial meeting with Simon Worthington, the valuer, through to the agents that handled all the correspondence, we felt supported and well advised.
Communication was excellent, and we followed Simon’s advice from his initial assessment and the sale was quite painless.
From what could’ve been a difficult and emotional time as we handled my father’s estate, we were helped and guided by Simon and the rest of the Keenans team.
Kayleigh has been outstanding with us gone above and beyond to help us with any questions and always come back with fast answers !
Couldn’t recommend her enough very pleased
Thanks ,
Keyleigh
We sold our house with Keenans and they are a worth the 5 star review ! Simon we met first and gave the first impression of the company and it lasted with the full team until the day we moved
Simon from the Swinton office is the best estate agent I have encountered so far. Profesional, eager to help, always goes the extra mile and above all kind! Perfect employee, 10/10!
Just wanted to say how super efficient Kayleigh and Chloe are at dealing with enquiries and viewings. Nothing is too much trouble for them and I can't think of a single instance of when they didn't get back to you. Keep up the good work !
James Brooking and all the team at the Rawtenstall branch have been absolutely brilliant in helping us secure our dream house. Polite, friendly and pro-active in every way. He has given help and advice throughout what can be quite a stressful process and explained everything to us in great detail. If they couldn’t give us a answer there and then they would update us to say why and also a timescale of when they’ll be able too do so. If James wasn’t available everyone else in the office was able to update us as they all seemed to know what was going on. Communication is key in situations like this and this is where James has excelled. We’ve been that impressed with the service that we’ve decided to rent our property through Keenans as well. Keep up the good work, your a credit to your organisation. Wish other agents were as good.
Andy Taylor and Family
I sold my house through Keenan’s in Clitheroe and received excellent service from start to finish. Sam, the valuer, was great to deal with and was efficient and helpful. The whole process was made to be very easy throughout and I wouldn’t hesitate to use them again.
I would like to say what a excellent estate agents Keenans are. From start to Finnish and the bits in-between I could not fault them. A special mention for Simon who came to apprise the house first, what a true professional he was he explained all what Keenans would do to sell our house and explained in detail how the company's department's work. He was very informative and answered all our questions. Thank you Simon and the rest of the team for a faultless service. People they won't let you down
Wonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Just sold my house with Keenan’s. Great service and communication throughout my sale and even with my purchase! Sam at rawtenstall was great from the start and the team was flawless! Would recommend and will use again In the future. 5 star.
Based on analysis of 66 reviews rated 1-2 stars for Keenans Estate Agents
Customer service16 mentions
“Never use Keenan’s awful service provided”
Pricing9 mentions
“The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once yo...”
Response time7 mentions
“The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and al...”
Payment issues7 mentions
“There is now a ninth access request so far this year this time for a house inspection”
Communication7 mentions
“This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager aft...”
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Keenans Estate Agents is a prominent estate and letting agency based in Greater Manchester and East Lancashire, specializing in property sales and rentals. The company provides a comprehensive range of services including property valuations, buyer and seller support, and landlord assistance. Keenans aims to cater to a diverse clientele, including first-time homebuyers, seasoned investors, and renters seeking quality accommodation in the North West region.
With a focus on delivering valuable insights and expert advice, Keenans Estate Agents helps clients navigate the property market effectively. Their user-friendly website allows customers to search for properties based on specific criteria, making it easier to find homes that meet their individual needs. The agency is committed to ensuring a seamless experience for all stakeholders in the real estate process.
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Review summary
Keenans Estate Agents receives a mix of feedback from customers, with many praising the service and dedication of specific staff members like Harry, Jack, and Lorraine, who are noted for their professionalism and responsiveness. Reviewers express satisfaction with the speed and efficiency of the sales process, highlighting successful transactions, such as selling a house on the first day of viewings. However, there are significant complaints regarding the overall competence of the agency, with multiple customers describing experiences of poor communication, unprofessional behavior, and delays that nearly jeopardized their property transactions. Some individuals report feeling judged or neglected, particularly those with disabilities.
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