Keenans Estate Agents Reviews

Thank you Katie Hayden, Alex, and everyone in the Burnley team for making our experience of renting a really positive one. From start to end of tenancy, our queries were answered straightaway, our admin./payments done smoothly and fairly but most of of all, your attention to customer care is 100%. Thank you so much!

I had an excellent experience using Keenan's. I found them to be extremely responsive and helpful at all stages. My sale had a few ups and downs (not the fault of the agent), but Robert was brilliant and found us the right buyer. After the sale was agreed Ella dealt with our matter and was always helpful and called me back when requested. She provided all the information I needed that the solicitors weren't giving me! All in all they are highly recommend from me.

Bought my house from Keenan's and right from the start the service was first class. Nothing was too much trouble and when there were some issues with the house the communication was excellent. I have to mention Chloe who was always extremely helpful and lovely to deal with. She kept me well informed throughout the process and always had time to talk to me. Chloe has excellent customer service skills and will go far.

If I could give more than five stars I would! I dealt with Keenans both buying a property and selling my own and in both regards I couldn't have asked for a better service. Georgia in the office was nothing short of super efficient in all her dealings. Whenever I sent an email I received an almost immediate response. I was kept informed of all developments on an ongoing basis and received lots of helpful advice along the way. Helena the valuer in respect of my sale was also super efficient, polite and very professional. In fact in all my dealings with Keenans all members of staff have been efficient, courteous, polite, friendly, informative and very professional. In short, highly recommended.

We have just completed on a house with Keenan’s and cannot fault them at all. The people we dealt with were Ella, Richard, and Sam. They were all very friendly and kept us up to date each step of the way and seemed really happy to help us with everything.

From start to finish, Keenans were great. My sale fell through twice and Keenans helped get it back on track within a few days each time and get new offers in! Their responsiveness was great as well. I would definitely recommend Keenan's services.

Looked after by Keenans Rawtenstall Office and could not be happier. We got a other quotes for a property we are selling but Keenans gave us, what we considered to be the most realistic and Sam who came to do the valuation was really friendly and knowledgeable. The standard of communication from Aaron and James has been excellent around arranging viewings etc. We had a number of offers within less than a week of the house going on the market which were then well managed by Miannah who secured a sale above our asking price and kept us infomed as she negotiated with the potential buyers. I would recommend Keenans as they made the whole process user friendly and stress free.

Terrible company tried getting address to view a property i liked twice They are quick to get financial advisors on the case Could not even give me a chance to view disgusted in this company and its employees How the hell can you buy somewhere if they do not tell you where it is AAAArrrrrghh

Keenans came to me very highly recommended, as the best estate agents to use when selling a house in the Blackburn area. I was not disappointed. From start to finish, the service which they provided was exemplary, and far superior to that which I received from the solicitor who dealt with the contract and conveyance, which was as hands-off as Keenans were hands-on. Everyone I dealt with throughout the entire process was helpful, efficient and courteous, and the whole experience was better than I ever imagined that it could be. From initial valuation to eventual sale, everything happened seamlessly, with the full asking price being achieved without any apparent hassle. So, an excellent outcome! I am able to recommend Keenans wholeheartedly, and without reservation of any kind. They are a fully professional outfit in every respect.

Our experience was faultless and the team couldn’t have been more helpful.

Keenan’s Burnley have been outstanding throughout the whole process. I cannot thank Jack the estate agent & Gemma & Chloe in the office enough for all their help & support with helping me find my forever home. Jack has gone above & beyond with viewings & is very informative and thorough. He answered all the questions we had & was very professional throughout. Thank you all so much for making this process as smooth & enjoyable as possible.

We used the Keenans branch in Accrington for the sale of our property. The service we received from start to finish was excellent. They kept us informed and guided us through every stage of the process. A special thanks to Robert and Liam.

Emily Bradley has been absolutely superb in every aspect of the sales progression of our property! When said she would get back to you she did. When we didn't understand something the buyers solicitors asked for, she kindly and patiently explained, reassured and advised us on how best to move forward. She has always kept us regularly updated. Her pleasant and cheerful demeanor combined with her knowledge of the business, expertise in communication with ourselves, the buyers and the solicitors ensured that the sale went through as quickly and efficiently as possible! Emily has been an absolute pleasure to deal with! Thank you so very much!!

Emily Bradley made the sale of my property as stress free as possible. She kept to her word, and without fail, contacted me every week, even if there was no further progression. Her customer service skills are second to none and a great asset to the Keenan’s team. Thank you Emily 😀

This was quite a stressful experience until Nicky became involved to assist the sale through to completion. Really driven and motivated and had her work cut out with the poor conveyancing service we had. Her communication was faultless and we were informed at every step of the process. Her wonderful personality shone through and it was always a pleasure to speak with her. Note to Keenans, use this lady as a perfect example of customer service . Thanks for everything Nicky!

Keenan's have been brilliant throughout the whole house buying process. Chloe was a star, she kept me thoroughly updated and let me know of any issues straight away. Chloe also helped us with negotiations with the vendor. We had a great experience. Highly recommended.

Keenans sold our house within 5 days and were very professional throughout the whole process from valuation to viewings I cannot recommend them enough. Emily Bradley our negotiator that managed the process following offer to sale was amazing, keeping me regularly updated and liaising with the buyer and solicitors to push the sale through in the timescale we needed as we had to complete on another purchase on a certain date or we would have lost our ongoing purchase. We would not be where we are today if Emily was not involved in this process so thank you for your professionalism and persistence to make this happen.

Chloe was a credit to Keenans with all her help and support. It was stressful at times but we got there in the end and she informed us of what was happening all the way. This was not the easiest thing I've had to do in selling my parents house but Chloe took it all in her stride. Pushing the solicitors to get a move on. Thanks Chloe.

Emily Bradley and all the staff did a fantastic job with all thay had to do with the sale of our house. It was a very stressful time but we got there in the end and all the hard work everyone did I would recommend Keenans any time thankyou and especially to Emily with all the chasing around well done guys.

Excellent service from start to finish on the sale of my property. Lewis Chilton kept me informed and updated along the way and is a credit to Keenans 👍🏻