JUCY Rentals
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Be careful when renting a JUCY
We recently rented a camper van for just over 3 weeks in New Zealand through Motor Home Republic. We were very satisfied with their company, booking process, response to questions, and followup. We chose to rent a JUCY Chaser, as it was a self contained unit, which would allow freedom camping and an affordable price. We picked up the unit in Auckland, where the staff provided a brief overview. We trusted the vehicle to be in full working order. The vehicle was moderately clean. We stayed with friends the first two nights, so did not use the unit, then travelled to the south island. We did not find a freedom sits, so booked into a campground. Our first experience was problematic, the water system to the kitchen sink did not work, only a few dribbles from the tap, and only one burner on the propane stove would remain lit. Several of the curtain snaps were missing and an overhead light burnt out. The power cord was short, so you needed to park very close to the outlet. We continued on our travels, (it loved to use petrol), tried their solution for water with no success. We talked with other JUCY rental people, who also had experience issues with their vehicles, and were required to return to the pickup site. This was not an option for us, and our travels were not taking us to Queenstown or Christchurch, so we did not contact them. With the water system issues, using freedom camping was significantly reduced, resulting in the necessity for campground bookings, We notified Motor Home Republic we would be returning the vehicle 4 days early. We returned the vehicle in Auckland, had the same uncaring staff member. We provided return information and a list of our concerns and issues. We received a response from JUCY. Because we had not notified them in 24 hours, we were not eligible for any refund. Motor Home Republic on our behalf were able to secure a minimal refund, and provided further assistance due to our issues and early return. We would highly recommend booking through Motor Home Republic, but would only recommend booking a JUCY vehicle if your were desperate, or want to be disappointed. They were so poor at customer service, there was not even a roll of toilet paper provided.