JUCY Rentals
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Absolutely awful experience with Jucy
Absolutely awful experience with Jucy. Wish I had read the reviews beforehand. If you are considering renting a camper in NZ please go for another company. We started our trip in a Jucy Condo, which we waited at the Christchurch Office for 2 and a half hours for, even though we arrived at exactly the time we said we would. The van was dirty, we got a parking ticket for parking in the local Pack’n’Save for 2 hours while we tried our best to clean it and make it liveable at least. People before us’ mouldy food left in cupboards, dead flies etc. Unfortunately during our 3 week trip we had an accident, where we skidded on black ice and collided with a tree. Entirely not our fault as stated in the police report. It was impossible to get hold of Jucy over the phone to sort this matter out, and we ended up having to find our own way back to the Queenstown office the next day for a replacement vehicle. The staff in the Queenstown office were mostly unhelpful, and did not provide any guidance about our excess, which was stated on the ‘Stress-free’ insurance policy as $0, but was in fact $5000, due to a hairline crack in the roof of the vehicle which we were uninsured for. Bear in mind, this hairline crack would have made no difference to the repair of the vehicle as the roof box was being removed and fitted to another vehicle anyways. We ended up being charged nearly $2500 for fibreglass damage, that would’ve cost $100 if we were to get it fixed ourselves. Again, getting in contact with Jucy trying to get a refund on any money was virtually impossible over the phone, I waited on hold for over 2 hours total in 2 days and 3 or 4 calls. We finally received a very small refund, which was not inline with the damage that occurred to the vehicle, and when we asked for an independent review, we were provided with a 2 sentence answer from said ‘independent assessor’, and no change in the cost. Overall, we were lucky the South Island was so beautiful, and that we didn’t allow this awful company to ruin our trip. But, I would urge you to choose another company, and not let Jucy steal anyone else’s money.