JS Law handled my sale and purchase.
I would like to give a 5 star review for Khusbu Vhikabai.
Throughout my experience with JS Law, Khusbu has been professional, supportive and understanding, answeri... See more
Use at your own risk. Offered little help in terms of protecting my interests with my property purchase, and never responded to me when questions arose after the completion. I would report them to the... See more
I would like to give a 5 star review for Loni Timson.
Throughout my experience with JS Law, Loni has been professional, supportive and understanding answering all questions and queries and keeping us... See more
Terrible firm. Incompetent, rude and arrogant. Please avoid this law firm at all costs. No axe to grind here at all and I will be making a complaint to the law society.
Nothing seem too much trouble to help me through everything as I had recently lost my husband and first big step on my own. However much I phoned she was always very helpful and said never to worry always call if do not understand or just wanted to see how things were going.
Very efficient and responsive
Great service very reasonable prices and a really user friendly and extensive website that covers all of your sale.
Will be using again for definite.
Our experience was amazing! We had the pleasure of working with Kylie and I cannot recommend her highly enough. From start to finish she demonstrated exceptional professionalism, knowledge and genuine commitment to ensuring a smooth and stress free process for us.
Mollie Hawkes from JS law was our conveyancer and I couldn’t recommend her enough! Always on the ball progressing whenever she could, always updating us, very easy to contact. Managed to get us through to completion in around 6 weeks.
Many thanks Mollie!
I can’t thank Mollie Hawkes enough for helping me in purchasing my first home. The communication was clear and frequent. Even though I had no idea what I was doing, Mollie was really helpful and made the whole process less stressful and daunting. I would thoroughly recommend JS Law and if you get Mollie on your case, you will be in good hands!
Alistair has been great throughout the process of us buying our first home. It can be a stressful time but it was made easier with Alistair’s approach to our case.
We were kept up to date and he was vigilant and timely in each requirement stage, also ensuring that other parties were held accountable where needed. Our process had a slight hiccup but Alistair helped in resolving this and listened to us when we needed it most.
Nothing was too much trouble and we cannot thank you enough for your support and getting us over the finishing line.
Thank you.
Thanks so much to Tavleen and Chloe, who at different times managed the sale of my house. They were excellent! Through an estate agent I was able to pay a small fee to be able to prepare all of my documents in advance with JS Law, which reduced a lot of stress. JS Law have a very user friendly platform for uploading documents and receiving letters, which I found very useful and easy to use, Both Tavleen and Chloe were great communicators, responding to my emails quickly and clearly. I really appreciated their efforts and kindness during the sale process, which reduced the stress considerably. Thanks so much!
We had a very good experience working with Ruby. She was helpful and responsive to queries, did a great job sheepherding the various parties, and generally made the whole process a lot less stressful. Would recommend JS Law.
Mollie was involved in the sale of my father’s house. I couldn't of be happier with the experience from start to finish. Mollie kept me up to date and guided me throughout the whole process. She was always on hand to answer any of my questions, keeping me informed every step of the way, making the entire process smooth and stress-free. The eWay platform was easy to use and navigate. I would 100% recommend Mollie and JS Law.
Irfaan has been consistent with his level of communication. Irfaan really quickly turned things around for us and we've never had a problem reaching out to him for any queries. Irfaan has been very informative and explained everything in detail in every step of the way. I am very happy with his service. I would recommend this firm to all potential buyers. Thanks Irfaan you are truly amazing.
Just exchanged on my flat. Irfaan at JS Law was exceptional. Kept me informed throughout a long drawn out process (not his fault!). Seemless process. Have already recommended him to friends.
Amy was extremely professional and helpful with our house sale and purchase. Easy and straightforward online portal. Fast response to our emails and queries. Altogether an excellent service, very happy and would highly recommend.
Big thanks to Chloe at JS Law for making the whole process of buying and selling my property so much easier. She was always on top of everything, kept me updated throughout, and made sure everything went smoothly. It’s such a stressful process, but having someone so professional and easy to deal with really made a difference. I’d definitely recommend Chloe and JS Law to anyone needing a great conveyancer!
We have just completed selling a property and found using JS Law excellent. I did struggle with some of the online uploading to begin with and Grace Overton was very helpful. Further along we had a lot of issues down the chain which Grace was always trying to resolve. Grace always responded promptly with any emails I sent her and always gave notice when she would not be in the office/on leave. We would certainly recommend Grace Overton to anyone about to sell or buy a property. Thank you Grace for your excellent service.
Based on analysis of 63 reviews rated 1-2 stars for JS Law
Customer service26 mentions
“I feel compelled to share my experience with the law firm currently handling our house purchase, as it has been deepl...”
Communication24 mentions
“Communication has been minimal at best”
Response time23 mentions
“Use at your own risk”
Delays12 mentions
“Due to the delays, we’ve had to apply for a mortgage offer extension, and we are now just over a week away from the m...”
Payment issues12 mentions
“Luckily I haven’t used these clowns but my buyer has”
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JS Law is a conveyancing service provider based in the UK, dedicated to simplifying the process of buying and selling homes. The company offers a personalized approach to conveyancing, ensuring that clients have expert guidance throughout every step of their property transactions. JS Law aims to alleviate the stress associated with moving by keeping clients informed and in control, utilizing innovative technology and outstanding customer care.
Targeting home buyers and sellers, JS Law provides fixed fees that include a “No Sale, No Legal Fee” guarantee, meaning clients will not incur legal fees if their transaction does not proceed, aside from a nominal File Opening Fee. Regulated by the Council of Licensed Conveyancers, JS Law is committed to maintaining high standards in its services, making it a reliable choice for families looking to navigate the complexities of property transactions with ease.
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Review summary
JS Law receives high praise for its professional and supportive service, with many reviewers expressing gratitude for specific staff members like Khusbu Vhikabai, Loni Timson, and Ruby Allen, who are noted for their responsiveness and ability to make the process smooth and stress-free. Customers appreciate the thoroughness and dedication shown by these individuals, often highlighting their prompt communication and willingness to address queries. However, a significant number of negative reviews point to serious issues with communication and service quality, with complaints about delayed responses and a lack of support during critical moments, leading to frustration and stress for some clients. The firm’s internal processes are also criticized for being inefficient, contributing to a sense of disorganization.
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