Arbor

4.592105263157895 out of 5 stars
4.6
Excellent456 reviews

TrustScore

4.6
4.592105263157895 out of 5 stars
Excellent
5 out of 5 stars
390
4 out of 5 stars
19
3 out of 5 stars
6
2 out of 5 stars
9
1 out of 5 stars
32
456 reviews in total

Review summary

Arbor is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great company !

Great company !

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

0 Transparency

I signed up with Arbor Energy because they promised to find me the lowest daily electricity rates by automatically switc...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

very professional when I need to talk…

very professional when I need to talk to someone they email me right back with no problem I have already recommend them ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

ARBOR does a excellent job with helping…

ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with the...Read more

0
0
🔥 High engagement

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Amy Harris
Amy Harris
1 reviews
over 1 year ago
5 out of 5 stars

Excellent Customer Service

I just wanted to take the time to give Arbor a shout out for their great customer service! I recently received an early termination fee, I emailed them and in less than 24 hours it was taken care of. Energy bills are insane and I'm so grateful for this company!

Helpful?
Sarah Manns
Sarah Manns
1 reviews
over 1 year ago
5 out of 5 stars

Great company and fast and easy surveys

Great company and fast and easy surveys

Helpful?
Stephied
Stephied
1 reviews
over 1 year ago
5 out of 5 stars

I’ve had a great experience with Arbor

I’ve had a great experience with Arbor. They are helping normal everyday people get the most from their utility bills. Even though I wasn’t happy to see what I thought was by bill increasing. They explained it to me in a way that I could understand that will eventually be of benefit to me down the road.

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Barb Robinson
Barb Robinson
1 reviews
over 1 year ago
5 out of 5 stars

Honest and Dedicated

The Arbor Team is honest and their dedication to saving their customers is incomparable to other brokerage utility companies. I highly recommend speaking with a team member today to find the best rates in your area!

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JPN Trade
JPN Trade
1 reviews
over 1 year ago
5 out of 5 stars

Great service so far 👌🏻I highly…

Great service so far 👌🏻I highly recommend.

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Mike Moreno
Mike Moreno
1 reviews
over 1 year ago
4 out of 5 stars

So far their rates are lower as they…

So far their rates are lower as they promised and their customer service and information clear and on time!

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Super Sarah
Super Sarah
1 reviews
over 1 year ago
5 out of 5 stars

People helping people.

People helping people? Yea I know I thought that trend died along time ago too. Then there was Arbor. I've saved 420 bucks so far. What more could you ask for? You sign up and they do all the work. I just sit back and watch the savings. Always on top of the best rates available. I've vouched for this company all over social media and would definitely recommend it to everybody. Thanks Arbor.

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Kim Wright
Kim Wright
1 reviews
over 1 year ago
5 out of 5 stars

I'm very pleased with the service and…

I'm very pleased with the service and savings they have given me. I'm very happy I swapped over to Arbor for my electricity bill.

Helpful?
over 1 year ago
5 out of 5 stars

When I signed up...I was…

When I signed up...I was skeptical...But, I am pleased with the service I am receiving through Arbor..And glad I did...

Helpful?
over 1 year ago
5 out of 5 stars

Arbor is such a helpful company to help…

Arbor is such a helpful company to help people find lowest electricity rates in your area. It doesn't cost a thing and no early termination fees. It was a breeze signing up and had no issues.

Helpful?
Pietro
Pietro
1 reviews
over 1 year ago
5 out of 5 stars

Great service, very recommended

Great service, they look for the best price for you and the change to the new provider is very smooth.

Helpful?
over 1 year ago
5 out of 5 stars

I have been using Arbor for several…

I have been using Arbor for several months and am happy to use them. They have saved me money and kept me updated on my savings. Join them, and they will find you savings. They do all the work.

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Jim Dolan
Jim Dolan
1 reviews
over 1 year ago
5 out of 5 stars

Already saving a lot

Great service, already saved me a lot of money on my monthly electric bill

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Bj Sarkar
Bj Sarkar
1 reviews
over 1 year ago
5 out of 5 stars

Awesome Business Model

Long back I chose to buy power and gas from a third party after researching on the BGE website links to lower my energy rate. After a year the third party increased the price and I also moved to another apartment. I had to call and cancel the service separately. So I have been purchasing the energy directly from BGE since then which could be 4-5 years to avoid the hassles of changing the third party every year and finding which company is providing the lowest rate etc. After I read the Arbor terms and conditions that they would do the research on which third party is cheapest every year and change the energy supplier automatically and I don't have to put any effort which is even a free service by the team Arbor, I was very happy to accept their offer. I would say their business model is awesome, they are not charging me but helping me reduce the energy bill - just unimaginable.

Helpful?
over 1 year ago
5 out of 5 stars

I signed up for Arbor three months ago…

I signed up for Arbor three months ago and was easily able to make a decision regarding changing our electric provider. I knew this option was available but would always get intimidated when trying to sort through the various options. We’ve saved $30 off the past two bills- would highly recommend.

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Ciel Lee
Ciel Lee
1 reviews
over 1 year ago
2 out of 5 stars

Be careful

Emailed them to close my account. They responded by asking why do I want to close my account and then a list of why Arbor is great. I had to email them back saying I just want to close my account, I don't feel like I need to owe them any explanation for why. After a few back and forth emails, they closed my account but made it confusing and longer than needed. A day later, I got an email asking me to review their customer service and I said it wasn't the best. Thought it would be the end right there but no, Arbor read it and emailed me about my review, they even misspelled my name, and their email just kept repeating why their company is great and all. I just felt that they were being too difficult and I was interested in using arbor but now, I don't want to deal with the complications with using them and the many reviews online about them being scammy.

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Lisa Ditalia
Lisa Ditalia
1 reviews
over 1 year ago
5 out of 5 stars

Arbor is the best…

Finally a company with consumers best interest in mind. I highly recommend Arbor to find you a lower rate on your energy services as they take the headache of searching and researching out of your hands and find you the best rate automatically. What’s not to love. Plus they reimburse for ETFs. Yeah! Thanks Arbor!

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Frank Orbin
Frank Orbin
1 reviews
over 1 year ago
3 out of 5 stars

I did not win or lose

I did not win or lose. I am now on Solar and the savings go only to you as you are not reducing the 199$ I pay every month, but I wonder you don't pay the savings to me separate.

Helpful?
Jeffrey
Jeffrey
1 reviews
over 1 year ago
5 out of 5 stars

Awesome Company

After connecting my utility company to Arbor. They periodically send me updates on if they have found better rates than I have currently. So far so good.

Helpful?
Heather
Heather
1 reviews
over 1 year ago
5 out of 5 stars

Your service is amazing

Your service is amazing! First, you immediately found me a better rate and I started saving on my energy bill right away. I received the $5 bonus for signing up quickly and it was easy to transfer to my bank. Finally, I incurred an ETF from my old provider and your customer support quickly took care of it.

Helpful?

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