Ford Rental at John Grose Reviews

The salesman did it for me, Patrick Chapman was super informative and knowledgeable. He asked what I wanted and needed, he then showed me what he thought would be suitable. He was spot on and I went forward with the sale for my new Citroen e c4

James at John Grose made the buying process very straight forward both online and at the day of new vehicle pick-up. I would also like to thank Stephen the Sales Manager for his support. Thanks again gents!

I would like to commend the John Grose Group, and especially the efforts of Gary Day for a successful part-exchange of my Honda CRV with your Honda HRV. The fact that I live in Northumberland could have made for a complicated and messy exchange, but thanks to the efforts of Gary and his manager, a deal was worked out that was a fair compromise, and negotiations with Gary went very smoothly. Similarly, the actual handover on the day was a very straightforward affair. This will be my 4th Honda, the previous three all having been bought locally here in Newcastle from the Honda dealer whom I trust implicitly, and I confess there was a certain amount of trepidation involved in purchasing a used car so far from home, but I'm really pleased with how it all went, and can certainly recommend the John Grose Group, and in particular Gary Day. The car itself is also exactly what I wanted, and my local Honda dealer had been tasked with tracking one down for several months, but they explained that this model, in the condition I required was a rare beast. Well done guys!

Good Service - every thing explained to me. No problems. Wouild use again.

B. Christopher I recently took delivery of a ford focus estate and we are completely delighted with it. I was attended too by Joshua Brooks, who listened to my needs of being able to fit a wheelchair into the boot without dropping rear seats. Because I live approx 70 miles my communication was by email and Joshua answered my questions by telephone or email in a timely manner,always curtiously. I drove to Ipswich to view the car and it was presented perfectly. Joshua displayed empathy and kindness towards my wife who is the wheelchair user, which many people in in the world of disabilities don't experience these days. I placed the order there and then where every thing was explained to me in detail. In conclusion this is a outstanding dealership that not only focuses on the product,but people using it as well. Well done John Grose.

Great staff, great branch at Ipswich

Great service from a knowledgeable team at John Grose Ipswich. The salesman took time to explain our purchase options fully, and assisted us in making what we believe was the right decision for our circumstances. When we collected the vehicle we were given a comprehensive overview of the functions and a detailed insight into the many safety and comfort features available. Thank you.

I purchased a used Kia Sportage from John Grose, Lowestoft. They could not have been more helpful. The £99 deposit (refundable) was very useful in securing the car until I could test drive it and Gary Day was very friendly and helpful throughout the whole process.

I recently had the pleasure of purchasing a new car from John Grose Ipswich, and I couldn’t be more pleased with the experience. Jamie was incredibly helpful throughout the entire process. From the moment I arrived, Jamie made me feel comfortable and was attentive to all my questions and needs. He was knowledgeable, patient, and provided clear explanations about the car options available. The whole process was smooth and stress-free, and I left feeling confident in my decision. I highly recommend Jamie and the team at John Grose Ipswich for anyone looking to buy a car!

I recently took delivery of my Omoda E5 car from John Grose Ipswich. I was dealt with a salesman called Luke and Patrick. I have found them to be very helpful and polite with my queries. Would definitely recommend John Grose

Great service , little fuss and a pleasant experience

Luke and the team at John Grose Omoda were exceptional, from test drive to handover!. I would highly recommend anyone to buy their next car from John Grose.

Simple service, knowledgeable people, great experience

After recently viewing and test driving several various makes and models of new cars I decided a new Ford was the vehicle for me. The service I received at John Grose Lowestoft was outstanding. The salesman and help given to myself by Matthew was 100%. Although I made several visits to Matthew whilst deciding the car nothing was to much trouble, his advise and knowledge of the car was first class. A very big thank you for all your help and patience is in order Matthew. I fully recommend John Grose, Lowestoft

Very friendly and professional service as always at John Grose Woodbridge. My wife and I are always looked after by Stuart, Shaun and the team who make sure we a) get the perfect car for our needs and b) provide a professional and enjoyable experience from choosing a car to handover. Nothing is too much trouble and they provide a comprehensive and thorough explanation of choice of models, cars’ specifications and finance options. Thank you.

Totally professional service. Staff are knowledgeable and helpful.

Very stress free experience

Outstanding customer service from the John Gorse team especially Ryan Goldsmith who has been super efficient managing the swap over to our new car seamlessly I would highly recommend John Gorse

Stuart Morgan at your Woodbridge branch was superb; he answered all of our questions, was personal and honest and always responsive. Stuart also ensured there were vehicles to test, he's a cut above your average car salesman. He is a credit to your organisation.

We have bought our last 2 cars from John Gross and always found their staff to be friendly and knowledgeable. With advice on the type of car to suit us on the right terms and at the right price. with an efficient attitude to get the car to us in a timely manner.