Ford Rental at John Grose Reviews

Both myself and wife have purchased new cars with John grose Ipswich since 2021. No hard sales. Very relaxed. Upfront with costs and no apparent game playing. Love the car. Our salesman since 2023 has been James Honeywood. Great salesman Always remembers us when we pop in. Friendly and easy to understand. Hope to continue with our custom here. Prices have gone through the roof in last couple years so catering to your customers has never been so important.

Did not check to see how I was getting on with my new car

Excellent service and really nice helpful people. Thanks for everything

Very helpful staff, especially Alex

The purchase of our Kia was easy and professionally handled by the John Grose team at Lowestoft.

We helpful and knowledgeable

The salesperson wasn't pushy during the pre-order stage and they were clearly well informed of the available specifications. They kept me updated without the need for prompting while waiting for my car to be delivered. The handover was all that I could have asked for. I wouldn't hesitate to contact them again for any future purchase.

Very helpful in all aspects of my purchase

When I walked into the showroom in Lowestoft and met Alex Reid the salesman I immediately felt comfortable and relaxed. Alex arranged a test drive and answered all my questions in a very professional and informative way. To date the John Grose experience has been very good and long may it continue.

Relaxed atmosphere, friendly and very helpful

I was very impressed with the Salesman, Alex Read. He was kind, clear and easily understood. He explained all aspects of EV's and helped us choose what might be suitable for me being disabled. The whole experience was a delight & I am very happy with my Ford Explorer.

Very good experience from first test drive to collection of my new puma on the 1/3/25 Al the salesman at John Grose was very professional at all times and made the purchase a pleasure.

Easy, no stress, handled really well by Ryan

Excellent service from Gary, kept us fully informed of everything and what we needed to do. 2nd time dealing with him now and we are very happy with our new car

I purchased my Ford Puma from John Grose Lowestoft as i wanted to buy from a main dealership.David Lister helped with my purchase,i found him very helpful explaining every part of the purshase very clearly and he kept me informed by email.When i collected the car he made sure i was happy with everything before i left the forecourt and i was to get in touch with him if i had any problems.I would always recommend John Grose Lowestoft.

The Ipswich branch manage to create a relaxing atmosphere whilst still maintaining a professional service, without the hard sell. Acknowledgment must go to Patrick who ensured everything ran smoothly, along with the John Grose team.

Long standing local company with an exceptional reputation for quality cars and excellent customer service. We were met by salesperson Matthew Naylor with a smile and much enthusiasm. His product knowledge, customer care and professionalism are 10/10. Nothing has been too much trouble for him and the aftercare has been superb. Well done Matthew! Thoroughly recommend this company and will definitely use them in the future.

Ben and his team made the whole experience very easy. Each part of the process was explained to me in an open and honest manner and nothing was too much of a problem when it came to queries. I previously rejected another band of car from a different dealership and as John Grose Lowestoft is only a matter of minutes away and wanting to go Ford, it was not just about convenience but about returning to Ford for a Puma and we are far from disappointed. Ben was upfront about any issues with the vehicle (only cosmetic and nothing more) which are all taken care of. Sincerely, thank you for everything. We are very happy with the Puma and the service we received.

I Can’t thank James Honeywood enough for all his help with the ease from the initial call and inquiry as it was nearing the end of contract to the east of organising the handover he is a total professional and put you at totally at ease and nothing is to much trouble and explains everything on the car and the car was prepared absolutely perfectly and this is my second car from James and John Grose I will be back in the future and would recommend James and John Grose to my family & Friend and anyone who’s looking for a fabulous range of vehicles and superb customer service & support

I had an exceptional experience at John Grose Woodbridge, thanks to Stuart, who provided outstanding service from beginning to end. He was incredibly professional, assertive, and always available to answer all my questions and ensure everything went smoothly. His politeness, expertise, and dedication made the entire process enjoyable! I was warmly welcomed into a friendly environment, with the entire John Grose Woodbridge team ensured a well-organised handover. Stuart and his colleagues went above and beyond to provide a personalised and efficient experience, making me feel truly valued as a customer. I highly recommend them to anyone seeking a first-class car-buying experience!