Ford Rental at John Grose Reviews

The man who supported me through the organisation and purchasing of the car was very helpful and informative. On picking up the new car he was thorough in explaining how everything worked in the car and nothing was too much trouble.

A great enjoyable experience buying used car. Was in the market for a used electric car and suitable option came up at John Grose Kia, and following a trip out popped in to discuss test drive. Lukan was exceptionally helpful and knowledgable and organised a test drive for me on a couple of cars, and when I had made my mind up on selection, went thought any issues or questions I had and arranged for some additional work to be completed prior to handover. I was kept updated on the whole process during the period, and when I picked up the car it was straightforward and easy, and I'm very happy with my choice. Would definitely recommend

Excellent service all round. No pressure, all the information you need when you need it. Very approachable, friendly and helpful team. Timely and kept to timescales. Highly recommended. Love the team, love the car :)

Having a disability really knocks my confidence and I find it very challenging at times. I was nervous about changing my car, explaining my needs etc.. From the moment James Honeywood introduced himself, I felt completely at ease. He was so kind and friendly. He explained everything to me, letting me ask as many questions as I wanted. I never felt rushed. James was very understanding and extremely patient with me. He made the whole experience enjoyable. I decided on another Puma, as I absolutely love them! James kept me updated at all times about when my new car would be ready and making sure I had all the relevant paperwork I would need. I didn't wait long at all! I picked my new,blue puma up yesterday!! 15th of May. Again I was nervous, I told James that the day before. Again, he made sure I was comfortable and completely at ease. He sat in my new car with me and went through everything! Sorting all the radio stations for me, setting up my phone link to my car. He knew I was worried about driving new car and getting home,so he programmed my sat nav, so I literally just had to get in and go. I had a steering ball attached to steering wheel,to make driving easier. James suggested this and he was right! He really thought of all my needs, he genuinely cared and wanted to make sure. I've given 5 stars from start to finish! Deservedly so! This is my second mobility car from Ford and I highly recommend them. I wouldn't go anywhere else! I always find their staff so friendly and helpful. I'm thrilled with my new puma! Lovely car! But most of all I thank James for giving me the confidence. He's a real asset for the company. 😊

Amazing service from Luca and Luke at John Grose Ipswich. I am so happy with my new Omoda Noble. Great customer service 5*

Great experience all round. Knowledgeable sales person who wasn't pushy, and was more than happy to accommodate me in multiple visits to finally pull a deal together that suited me.

Very happy with my New Kia . The Kia Team ,Alex and Lucan ect are a very big part of why I chose John Gross. Excellent Service through out.

James Sutton of John Grose, Lowestoft went out of his way and with the utmost professionalism to answer all our many and tedious questions; thus making the visit a most worthwhile experience. He was extremely knowledgeable and thorough in explaining the whys and wherefores of the two vehicles we tested.

Great service, customer service is good and the minor issues I have with the vehicle, I’m assured will be sorted.

Really friendly staff. They explained everything in detail throughout the process of buying my new car. Really happy with Ford company. Nothing was too much trouble and happy to answer all my questions so I could make the right choices.

Their sales lady Erica was fabulous . She knew everything about the car to help me learn its different controls. The car looks beautiful in icy blue . It’s comfortable and has many functions

Great customer service from Alex.

After a bad experience with a salesman in a different dealership, we contacted Stuart at John Grose to help us upgrade our car. Stuart was extremely helpful and professional at all times and made the whole process really easy and straightforward for us. As a busy family with 2 small children we really appreciated how accommodating Stuart was throughout, he even helped us with moving the car seats across on the day we collected our new car. He was a true gentleman and we would highly recommend.

The service received by Alex at John Grose, Lowestoft was excellent. Professional, friendly and helpful. The car is wonderful. This is the first time I have used John Grose and I fully recommend them. Stephen

The car is excellent. Road tested we thought a lot about this vehicle could have been demonstrated better. Communication initially was poor we had to chase them to purchase the vehicle etc Follow up between purchase and delivery was sparse. They did the job but could have shown more enthusiasm and professionalism. Perhaps my expectations are too high.

1st rate service from start to finish

Very pleased I bought a new car from John Grose Citroen at Ipswich. Many thanks to Alex Hopkins who was friendly, polite and professional. Would definitely recommend this dealer.

I have used John Grose Ford Ipswich for many years, I have purchased new and used Ford cars and used their service department. I recently purchased a new Ford Puma ST Line X, the salesman was very professional and took time to explain the details of the sale, but at the same time was friendly and very helpful. The same salesman sold me my previous car. Each time, there was no pressure to buy at all. All the staff in the showroom were lovely, friendly and helpful. I certainly wouldn't go anywhere else.

I made this purchase completely on line and it was made easy by the excellent service provided by Ben Harper, who I was fortunate to get on my first contact. Ben managed this transaction in a professional but supportive and friendly way. The purchase and delivery was very straight forward. I fully recommend this company

The salesman was prompt and courteous in his responses to us. He quickly realised that our interest in cars was purely that we wanted to get from A to B and therefore he did not inundate us with irrelevant facts. The car was ready when we were told it was ready, he ran through the key points of the car and answered our questions. Our salesman was able to judge what we needed to know against what he wanted us to know - a great quality. And he was an Arsenal fan so naturally this endeared him to me instantly.