Japan Crate has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Their customer support is Madness 🔥 , never received a reply faster then 20 hours . And yet they took a minute to answe...Read more
Hello Japan Crate team! (◍•ᴗ•◍)❤ I wanted to thank you for making me happy with a variety of sweets and colorful, interesting design of the boxes. (◕ᴗ◕✿) I liked almost everything from the contents of the box, but the drink in the bottle impressed me the most.^^ I look forward to the next order to enjoy the taste experience again. (◔‿◔)
The products I receive monthly are unique and handy. The items are worth the amount I pay for it. Recently, my crates have been arriving later than usual and I did not receive an update until I emailed the company. However, customer support was very kind and quickly updated me on the situation.
less snacks in June and I got the cart only after the middle of the month, the snacks wasn't that good and you take off the bag of kit kat and give 1-2, the only thing that really I enjoyed its the katana pan, and July cart still didn't got, a lot of time you give the some snacks that on first time wasn't good and I am paying to much for shipping is cost me 65$ and very late
10 out of 10!!!!!
They won't respond, so redoing one here. I was correct in my previous review. I finally got the one I ordered on JULY 10th and got the one for August. Fantastic. The one I specifically said I ordered it for was never shipped and they just went, "here, have this one, it's fine".
Absolutely love these boxes every month!! Full of yummy and interesting items! My daughter and I love trying all the new things.
Japan is a very special place to my heart, and being able to check out and try new things there in my hometown makes me happy. I love the themes you create and follow with your monthly crates. Keep up the excellent work, and I can’t wait to get my first crate ☺️
Don’t bother emailing them, Just leave reviews because that’s the only way you’ll get a response from them… I originally made a review on 7/11/23 for a partial missing order and they responded asking for my “order number and that they would look into it.” I have not heard back from them since. I tried to give them the benefit of the doubt but it’s been over a week and I should ATLEAST have some type of update….. at this point just cancel my future orders that have been already paid for…
Fulfillment time too slow, not worth it for the money. I have ordered my first Japan Crate 20+ days ago, last night I had to cancel it due to exhaustion. Plus counting it’s almost 50€ per month (additional taxes/duties upon arrival in Eu) it’s way too much I can afford. It’s way too convenient to visit my local Asian shop. What a shame, I really was looking forward to try them for once. I would suggest to lower the subscription costs and fasten up the fulfillment time.Thank you
First off it was a very slow delivery with no updates, then when the postal service in my country made a mistake and send it back to them, the assured me that they would send it to me again when they got it. Again I got no updates and when I send an email to hear if they had gotten the crate back, I got no answer. Now I'm sitting her with no crate and no money 6 months later.. Edit: after posting this review, I have gotten my money back from them, which improves my experience with them a bit. I'm still at three stars because I had to make a bad review before they took any action to help me.
Awesome Service but shipping still needs work ever since it was switched from DHL.
It was ok. Got the May Shinkansen box. Several items in box had expiration dates for May and were previous items from the Sakura box.
I've always wanted to try it. So I finally pulled the trigger. I like how many different things will come in it and they are all things I could use for work since I work in an office.
Good company
I love Japan Crate! Their new billing date really works for me too. Thanks. I give 4 stars only because there are no sneak peeks of your other crates (Umai, Inku, Doki Doki, and Gatcha).
I have ordered in the past before and was confused as to why my order was taking so long. I reached out to the customer service and they replied in a nice thoughtful manner. I now understand why it took so long and I can't wait for my new crate!
There is a nice variety of snacks in the Japan Crate and it is fun to see all of the new and funky flavors. While I'm not a fan of fish flavored things, I try every one of them just in case I might actually like it. I'd love more variety of drinks though.
Site was easy to navigate and fun! Looking forward to my first box!!
Good service and trustworthy
Ordered a Japan Crate because I always wanted to try out a Japanese Snack Box. It took over a month to arrive. I payed about 50€ for the Box and had to pay 10€ extra for Customs. What I got was barely worth 20 Bucks, a few small Candies, a very small Cookie, two Savory Snacks, a Drink and a Pen that looks cool but is barely usable. All very plain and obviously very cheap, nothing fancy or entertaining. Also the DIY-Kit was missing. Wouldn't recommend and won't ever purchase again!
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