Regular communication and updates.
Regular communication and updates.
4.4
Great
269 reviews
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Review summary
Jacksons Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Getting the Job done
We recently completed a comprehensive home remodel with Jackson’s Design, led by refurbishment consultant Ana Tonial. Ana brought exceptional project management skills and deep industry knowledge, guiding us through every phase—from design and planning to execution. As with many construction projects, we encountered unforeseen challenges, budget recalibrations, and tough decisions. What set Ana apart was her transparency and steady communication. She kept us informed at every step, even when the updates weren’t always easy to hear. Thanks to her tenacity and responsiveness, the project was completed to a high standard. We’re truly delighted with the transformation and the aesthetic outcome. The journey wasn’t without its bumps, but the result speaks for itself.
Great experience - thanks Enrico
Jacksons have been great to work with - Enrico in particular is very dilligent and always there to support both me and my tennants. Living abroad makes this especially valuable as I know I have someone I can trust looking after my flat for me
Very positive experience
Since working with Ledj, I have found her to be incredibly supportive. Her communications are speedy and personal, and she seems to care about giving the best service she can.
Company details
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Website
jacksonsestateagents.com
All reviews
269 total • Write a review
Showing 11 - 20 of 265 reviews
C
CJ
US
Frustrating process made worse
While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them. My experience was frustrating from start to finish. It took an unusually long time just to receive the memorandum of sale, followed by 6 weeks of complete silence — no updates to me or my solicitors. It was only after I chased them that my case seemed to resurface, and it turned out the buyers, who had claimed to be cash buyers, actually needed a mortgage (again, 6 weeks later). I wish this was caught earlier in the process. Things briefly looked promising again, but then I discovered the buyer had pulled out five days earlier and JoR hadn’t informed me. The explanation? One staff member had left and forwarded the message to another who was on leave, so it was missed. I was even told I could “go elsewhere because Andre was busy and tired” — so I did.
Date of experience: May 23, 2025
Mj
easy to work with
always available , very easy to work with to ensure tennant has a good experience
Date of experience: April 17, 2025
R
Roxanne
US
Enrico has been beyond helpful trying…
Enrico has been beyond helpful trying to sort an on-going issue for the last 6 months. He's always chasing the relevant parties, giving me updates and keeping in touch via email and phone about what's going on in order to come to a resolution.
Date of experience: April 7, 2025
AP
Kimberley and the property management team
Jackson’s have been looking after our property for 6 years now and we wouldn’t use anyone else. Kimberley, in particular, has been an absolute star and has made even the most inconvenient issues a breeze with her shrewd initiative and considered, timely responses.
Date of experience: April 3, 2025
A
Alex
US
Really impressed with Jackson’s property Management team
I have been renting via Jackson’s over the last 6 months, and since moving in I can not give high enough praise to Jackson’s property management team. The team, especially Enrico who has been my main contact, have been prompt, professional and attentive when dealing with any queries or issues I have had since letting with them. I can not recommend enough
Date of experience: March 31, 2025
RH
Great service
I have worked with a few estate agents over the years, and yes there are bound to be a few issues with renting out properties. However Jackson’s property management have been top tier. Enrico always kept me updated, knowledgeable and happy to help. Would highly recommend!
Date of experience: March 31, 2025
M
Matt
US
Positive experience!
I am a resident at a Jacksons' letting, and I just wanted to leave a review to commend Enrico Ricketts who has tirelessly gone back and forth with our landlord on our behalf in order to get a number of issues resolved. He is always polite and professional and has made our experience with Jacksons as positive as can be!
Date of experience: March 31, 2025
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