Jacksons Estate Agents
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Frustrating process made worse
While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them. My experience was frustrating from start to finish. It took an unusually long time just to receive the memorandum of sale, followed by 6 weeks of complete silence — no updates to me or my solicitors. It was only after I chased them that my case seemed to resurface, and it turned out the buyers, who had claimed to be cash buyers, actually needed a mortgage (again, 6 weeks later). I wish this was caught earlier in the process. Things briefly looked promising again, but then I discovered the buyer had pulled out five days earlier and JoR hadn’t informed me. The explanation? One staff member had left and forwarded the message to another who was on leave, so it was missed. I was even told I could “go elsewhere because Andre was busy and tired” — so I did.