Internet Electrical is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I just placed an order as I'd found the range of products and prices very good, there was an issue with one of the items and Courtney rang me to get this resolved - she was very helpful and efficient and the personal touch is something often lacking these days, so will definitely use Internet Electrical again and would strongly recommend them to others
I judge an online seller not so much by the product they deliver, which will usually be manufactured by a third party, but how the seller addresses problems with the product (faulty goods etc) or its delivery. Based on a recent purchase, where, somewhere in the delivery supply chain, the delivery company had failed to properly pallet pack the goods, or keep the pallet out of rain, and the product was both rain damaged and mishandled (the local delivery by Gifford Transport, Melksham, arriving with a pallet placed on top of my clearly labelled ‘Fragile’ wrapped pallet, and clumsily removed by the driver). So, I contacted Internet Electricals, and could not have had the issue better addressed than it was by Anni in Customer Services. Having seen photos of the delivered pallet and content she immediately said she would arrange for a replacement to be sent. Anni then kept in regular contact regarding delivery, both by phone and email. The issue could not have been better addressed, and I hope that Internet Electricals appreciates that it is staff like Anni who are responsible for buyers like me returning to the company. Having looked at several Trustpilot reviews before my purchase, I noticed that Anni’s name pops up on several reviews, always with positive comment. What a great asset for the company she must be. Give her a rise, IE bosses! I’ll be using IE again as opportunities arise. Probably the best customer services I have come across. Thank you IE and, especially, thank you Anni. Phil
Internet Electrical have been Excellent to deal with . I live on an island and the items were delivered within a week so recommend internet Electrical Great guys, Communication was excellent i was kept updated on delivery etc. Keep up the Excellent standards Internet Electrical 👍
I recently placed an order where the light that I ordered was out of stock. It also turned out that the manufacturer had discontinued the product. Anni went above and beyond to source the light from an alternative supplier and complete my order, keeping my customer happy. Will definitely be using again for future electrical projects
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internet-electrical.co.uk62 total • Write a review
Great experience with this company. Very competitive pricing and great communication.
Date of experience: February 7, 2025
Great customer service and got the items fast and at a better price than the wholesalers! Highly recommend!
Date of experience: January 13, 2025
Great experience with this company - customer service is excellent - they helped me source/buy the correct heater and went above and beyond to ensure the sale and delivery went through without a problem - will now be my first point of call for all of our online electrical shopping - thanks Internet Electrical, great service.
Date of experience: January 8, 2025
Totally agree with other positive reviews. Anni called me about an order, ensured I had what I needed, and did everything promised. Ignore that their site looks a bit phishy, product/price/service are spot on. 5 Stars without hesitation.
Date of experience: December 19, 2024
I have been using internet electrical for about a year now as my main wholesaler. Good website, good prices, good products, good stock levels and on most items next day delivery. I dont think I have had a single parcel come with the wrong product or quantity of items, which cannot be said of my local wholesalers.
Date of experience: October 20, 2024
I was buying a Storage Heater, not only did Internet Electrical have the best price on the internet, but their 5-star reviews convinced me to go with them. I was not disappointed... Anni & the team go beyond customer service to provide Customer Care. Contacted from my initial order through to checking delivery, everything was explained & monitored for a quick, easy experience. First class, highly recommended, and I will definitely use them again.
Date of experience: October 3, 2024
US
What a lovely company to deal with. My order was followed up so quickly with a call from Anni to check on delivery arrangements and then she stayed in touch all the way through to ensure all was on track and after delivery that all had arrived safely. I am immensely impressed and very happy.
Date of experience: September 16, 2024
Great service as always. Swift deliveries, competitive prices, and friendly customer service when i had to make a return.
Date of experience: September 5, 2024
