Imperium Jewelry Reviews

I placed my order on 12/15 When it arrived on 12/20 . It was missing the small cross pendant. I emailed immediately same day. The reply was sorry for the inconvenience! I'm my message it stated the item missing was a present for christmas. Well the corrected item never arrived by Christmas and then ended up being yet again the wrong item. And now I'm being told via email I am not able to return the items purchased. Update as of 1/16/25 . They still haven't fixed their wrongs and keep giving me the run around on shipping, refund, etc. Do yourself a favor spend a few extra $$ and go to jaxxon, or masion, or any company but imperium trash.

Choose another brand, false advertisemen

I placed my order on December 18th I paid for extra shipping that said it was gonna be here and wanted to two days and it’s the day after Christmas and I have yet to receive it. It says it’s in Miami still but I only three hours from Miami so I thought it was going to be here before Christmas for my boyfriend. I’m really disappointed that it hasn’t come yet. What’s the point of advertising that is going to ship in one to two days and it doesn’t. I’m hoping when I get my order, the quality is top-notch so I can possibly give them another chance.

I'm so unsatisfied with this company. I placed an order when at the time they promised I would get it before Christmas. Here I am on the night of Christmas Eve and tracking shows that it's still sitting in Miami(I'M IN TEXAS!!!), and I even paid extra to ensure it would arrive sooner! So frustrating and sad at the same time. I spent the little that I had on what I thought would be a perfect gift.

Order some chains on December 16 and they arrived on the 18. Quality is good doesn’t turns color idk if it’s real good like they say but I love all them I just wished the one I got for my man was a little longer

This company has false advertising of shipping 1-3 is not realistic! It’s well over the days allotted per their website and now my item will arrive MAYBE 1-2 days AFTER Christmas. This information was given to me after I was already given tracking information and has been sitting in Miami FL since December 17, 2024. What’s even more crazy I’ve been also told that my order is “Still Processing” but i received tracking information so make it make sense! Livid is an understatement I can understand delays but not when you promise and can’t deliver. The fact I’m getting email promotions of the company advertising “ last minute gifts” like be forreal orders already placed youse are having trouble getting out before the holiday, gives delusional. I am literally on the East Coast I had shipments coming from Cali ordered the same day as this item and I have received my orders in time for the holiday. I swear this necklace better be topnotch A1 not have one thing off about it when it arrives because the way I’m feeling right now D1 crash out and I’m not going to let up either.

Definitely upset for my first time using this company. I ordered a chain and bracelet for my man birthday in wednesday and paid for 1-2 day shipping and its Monday. Really was looking to forward with this. Dk how i feel about this company now.

Has Great quality necklaces!!! Very fashionable!!

I love this company. Their products are high-quality and so is their customer service. Any concerns that I have they address them right away couldn't be more happy.

When my package didn't arrive, they made the process of replacing it very smooth.

Picked up a simple bar necklace on a whim. It's become my everyday go-to - goes with literally everything.

Was curious about the different types of gold plating. Reached out to customer support and got a really informative response from a guy named Mike. Learned a ton.

Was skeptical about the free cleaning kit that came with my order. Usually, that stuff's junk. Not this time - it works like a charm.

The detail on this signet ring is insane. The engraving is so crisp you can see every little line.

My recent experience has been really amazing with imperium jewelry! Never have I felt so fresh and clean going out. I know if I need to be iced out I’m shopping here forsure. Affordable and really great material. Cant wait to buy more !

Decided to splurge on a watch for my college graduation. Every time I look at it, I'm reminded of how far I've come.

Decided to get a locket with a custom engraving for my wife's birthday. The result exceeded all my expectations.

Great fast and prompt customer service!! Great product!! Thank you Imperium!!

This iced-out pendant is straight fire. Wore it to a club and felt like a celebrity all night.

After receiving a advertisement on IG from Imperium and reading their return and exchange policy, which was one of their main selling points, I decided to purchase a chain. The chain was delivered in good time. But I quickly realized the 18k wasn't for me. So I requested a refund. They took forever to get back to me. I emailed numerous times and try to chat to no avail. They finally responded and wanted pics, which I sent immediately. Then they took 3 emails to respond again. Then had the audacity to say that the chain was damaged and worn and will not give me a refund. Which was a LIE.. Why would I wear a chain I didn't like? They offered to send me back another one, which is collecting dust right now. Take your chances if you want but this is my experience. Good luck.