Impact Utilities Limited Reviews

Apart from the fact that they've offered the best price for this job, Angela and his team provided a professional, friendly and stress free service from start to end. My situation was a bit difficult due to the number of jobs needed to be done in my house extension but Angela was kind enough to cater for my needs. The surveyor who visited my house assisted me in my questions and concerns. The team who installed the pipe were quite friendly and very skilled for the job. Overall, one of the best companies I've dealt with. Highly recommended. Thanks, Angela!!!

Prompt and reliable service that took away all the stress of dealing with investigating and replacing lead pipes. Angela and her team were extremely professional and knowledgeable. Their expertise and hands-on approach stretched way beyond that of Thames Water and I would not hesitate in recommending them.

I would have no hesitation at all in recommending Impact Utilities! Our 1930's house had poor water pressure due to it still having the original lead water pipe. On contacting Impact Utilities, Angela was extremely efficient in answering all my queries in a prompt and personal manner. Once booked, the team arrived on the dot and worked very hard to mole a new water supply pipe under our brick paved drive. Any concerns I had that the driveway may be left damaged or disturbed by the works were completely unfounded as they tidied up and worked hard to put every brick back as they were - you would not know anything had been done. We now have much improved water pressure and flow. Thank you for a great service!

Very competent service from start to finish. New 30m supply pipe fitted in timely fashion. The team overcame a few problems to leave the site neat and tidy. Would highly recommend Impact, to solve similar issues

I asked Impact Utilities to replace a lead mains pipe underneath my drive. Angela at the office was very knowledgeable and was able to provide a quote in short order. The two workmen turned up on time, were extremely polite, tidy and did an excellent job. I had to go to work and they kept me informed by phone which was very reassuring. I have no hesitation in recommending Impact Utilities for this kind of work.

The service I received at every stage was outstanding. Angela promptly returned my call and booked a very swift appointment which was followed by an E-mailed quote almost before Sam had left the property. Sam & Colin and the team arrived on time an quickly and efficiently replaced my stopcock and supply pipe to the house with minimal fuss and disruption. Due to their use of moling there was little damage to my drive. Even though the pipe length was longer than expected they stuck to the agreed quote and provided me with a certificate at the end of the job. Everyone was professional, pleasant and tidy. If you want your water supply pipe replaced then look no further than Impact Utilities. You will not be disappointed.

Water company had informed us main water pipe needed replacing on our property. Contacted Compact Utilities and within half an hour had a quote. The two guys that carried out the work were prompt and professional. They informed me at every stage what they were doing. When finished you would barely know they had been as they made such a good repair on our patio. Would not hesitate to recommend the company.

My initial request for a quote was dealt with expediently and professionally. I was given advice and adequate answers to my queries about replacing my mains water pipe. The team arrived as scheduled, were professional, polite and seemed experienced. They completed the job quicker than expected and tidied up after themselves. A certificate of works was provided at the end. Overall good communications, works were very competitively priced, and team seemed to have a customer-focused approach. I'd certainly use them again!

I was looking to get the lead mains water pipe replaced in my house with a 25mm MDPE pipe with the main motivation for the obvious health benefits and to get better flow in the house. I asked 4 companies for an estimate and Impact were very responsive and the quote was very competitive so was keen to proceed. They then told me that they had an open slot the next day which was incredible service! My parents supervised while I was at work and they were very complimentary about the team's professionalism and efficiency. I was very impressed with their work - all was left very tidy and it was hardly noticeable that any work had been done. Unfortunately I need Thames Water to replace their end of the pipe to see the full benefits but was extremely pleased with Impact's work.

Excellent service, fast and efficient.

The team turned up on day as planned. Carried out works in an efficient and professional manner. No mess left.

The fitted me in at short notice, did the work efficiently and helpfully, worked well with my builder were very friendly and left no mess - very happy with them

I had a new supply pipe moled in to our house. Angie and the guys were friendly and efficient, and the job went without any problems. They had to dig two small trenches through my block paving to insert the mole and ensure it didn't hit the electricity supply cable. They made good, and you wouldn't know they had been. I can definitely recommend them.

Impact Utilities replaced our water mains pipe and did an excellent job with super fast quotation (within 2 hours of site visit), very fast response to customer queries and great execution of the job: on time and efficient. I would definitely recommend this company to someone else.

Used this company, it's the first time we have tried molling rather than digging, great company to deal with very helpful from office side,to on site operatives will definitely use company again

Superb customer care, service and reliability. They worked efficiently and left the area clean once finished. All staff dealt with were friendly and professional. Absolutely recommend.

Impact utilities were great to work with from start to finish; found you online, called you and was offered an on site visit the same week, followed by a quote by e-mail the very same day, called you back to book and was given a date to complete works the same week! Wow amazing service compared to another company I called, left several messages but no response until after I'd had the work done by Impact Utilities! The only down side if any was that the other company gave a 20 year guarantee compared to your 10 year one. Thank you Impact for a great experience.

These guys replaced my lead supply pipe. They were very efficient and did a great job for a reasonable price. I would use them again.

Great team of guys, came and replaced my main water pipe in about 3 hours. Very polite, left no mess, and all at a good price, what more can you ask for. Thanks Impactu