First and last car wash with IMO
First and last car wash with IMO. Broke my wing mirror and no liability is accepted. They initially offered just £40 which has since been upped to £80 but for a wing mirror that costs £160 plus fitting costs. AVOID.

10 months ago
Für Ceramix XTR Programm 20 € bezahlt. Auto ist nicht vernünftig sauber rausgekommen. Jeder Menge Flecken. Leider großer Enttäuschung. Weg geschmissene Geld .
First and last car wash with IMO. Broke my wing mirror and no liability is accepted. They initially offered just £40 which has since been upped to £80 but for a wing mirror that costs £160 plus fitting costs. AVOID.
Paid for a basic £6 car wash at IMO Plympton, Plymouth as I was short on time. Absolutely rubbish! Still ingrained dirt in lots of different places. A car wash for this company doesn't mean a clean car apparently!!! I'll be going back to having a proper hand wash from now on. It might take a bit longer but at least the car is clean afterwards and they'll do the inside too for not much more.
When they started they washed cars beautifully now they do everything to the hilt just to make money I do not recommend this car wash
Policy making
Finally Found My Go-To Car Wash in the UK! After moving to the UK, I was honestly so stressed about where to take my car for a proper clean. I went to several places, but none really impressed me—until I discovered IMO Car Wash in Hinckley. I recently visited for a full-service wash and interior clean, and I was genuinely impressed. The staff were super friendly and worked efficiently. The exterior wash left my car spotless and shiny, while the interior clean was detailed—even the tiny corners were taken care of! The only thing I’d love to see improved is the waiting area—it could use a few more amenities to make the wait more comfortable. But honestly, with the great service and reasonable pricing, that’s a small thing. I’m giving them a full 5 out of 5 stars and will definitely be going back!
Staffs are awesome and helpful and service was very good.Hope to visit again it was great experience with IMO car wash.
I recently visited IMO Car Wash, and overall, it was a smooth and convenient experience. The process was quick — I didn’t even have to leave the car. The staff were helpful in guiding me through the options, and the pricing was quite reasonable for the service. The exterior wash was efficient, and my car came out looking clean and shiny. However, if you’re expecting a full detail or interior clean, this might not be the place — it’s more about speed and keeping your car looking fresh on the outside. For regular maintenance and when I’m short on time, I’d definitely use IMO Car Wash again. It’s fast, easy, and gets the job done.
Staff is really helpful and service is really gud im impressed ✌️
Really impressive service love to come again
Attended the car wash. I paid £22 for the best wash. The body work was fine however the wheels did not match up with the body work still filthy. The guy operating the system seemed to have little interest other than taking your money. I shall not use again
Went today about half 4. Lad looked around and told me it was cash only today. I said I've only got my card, I'll come back another day. And he says 'ok, card.' and whips the card reader out and allows me to tap my card! So it's not broken then? And it's not cash only? Trying to pull a fast one and pocket some money I think!
Paid £19 cash for the top clean, got no change, car still had lots of dirty spots after. Very disappointed and would no way go back.
Ich fahre immer in Braunschweig waschen und kann mich nicht beschweren. Die Mitarbeiter sind immer freundlich. Waschergebnis stimmt auch. Nur die Staubsauger sind etwas schwach.
Personal immer sehr freundlich und Auto immer sauber. Auch bei der günstigsten Wäsche.
I had used this car wash for years but on the last occasion my car was badly dented by the over eager operative who decided to push my car on to the track. I complained and was told to take my car to Stevenage to get the dent removed. Dreadful service and I certainly won’t be returning
Im letzten Drittel gab es einen Schlag und das Fahrzeug senkte sich. Ich bemerkte draußen, dass ein Nebelscheinwerfer total verbogen war, der Kühlergrill und eine Leiste gebrochen war. Ich reklamierte, der Mitarbeiter wollte mit dies nicht bestätigen, wurde frech und wollte seinen Namen nicht nennen. Gutachter eingeschaltet: Schaden 1.800,-. und zum Glück auch Rechtsanwalt. Geht jetzt vor Gericht
Waste of £12, paid for power foam which the guy sprayed on with one jet then immediately sprayed off with another Still covered in seagull delights at the end
Viel zu lange Wartezeit, der neue Mitarbeiter gibt sich allerdings sehr viel Mühe, der frühere Mitarbeiter war oft sehr unfreundlich. Und nicht nur er. Das war mal meine Traum-Waschanlage.
I recently had two new tyres fitted on my alloys so there was some white "soap" (or whatever it is called when they lubricate the tyre side walls to help them on the wheels) on the rims of the wheels. I paid £10.50 for a total wax. The dried white soap on the alloys is still present the car wash had not removed any of it. It is not baked on or stubburn I can actually remove it by rubbing my finger just lighty accross soap residue. If one finger can remove it for free why can't a £10.50 ino car wash? Next time I will go to the hand car wash down the road which is cheaper and they generally do a better job
Leider waren sowohl Waschergebnis als auch Information mangelhaft. Darüberhinaus war leider auch das Servicepersonal unfreundlich und unkooperativ. Ich bin mit einem quasi sauberen Auto (individuelle Handwäsche am 20.06. nur 3 Tage vorher, letzte automatisierte Reinigung bei IMO-Car Wash Karlsruhe am 10.06.) nach 400km Autobahnfahrt wegen Insekten an der Fahrzeugfront und an den Rückspiegeln zur Waschanlage "IMO Car Wash - Karlsruhe" gefahren. In der irrigen Annahme, ich könnte die Insektenspuren schnell und günstig beseitigen lassen. Mir wurde allerdings gesagt ich muss eine Intensivreinigung (Aufpreis 3,50 Euro) kaufen (inkl intensive Felgenreinigung etc.). Meine Frage, ob nicht beim Standardprogram auch eine manuelle Vorwäsche dabei ist wurde bejaht (nur eben nicht so intensiv). Als "Manuelle Vorreinigung" wurde mein Auto dann feucht gemacht, ca 20 Sekunden mit dem Hochdruckreiniger aus der Ferne benetzt - an sich kein Ding, das Auto war ja sauber - allerdings auch keine Bürste für Frontpartie oder Spiegel - keinerlei "Vorreinigung" dieser einzig relevanten Stellen. Das Auto kam dann im identischen Zustand wie vor der Wäsche aus der Waschanlage. Kritik oder Feedback unerwünscht. Ich habe die frischen Insektenspuren bei einem SB-Wasch 700m weiter in der Pulverhausstraße für 1,50 Euro dann einfach und erfolgreich in 2 Minuten selbst beseitigt. Fazit für mich: Bei IMO-Car-Wash- Karlsruhe erwartet Sie kein Service und leider auch keine Waschleistung ... ganz und gar nicht empfehlenswert. Funfakt: Meine ziemlich sauberen Fussmatten, kamen dreckiger aus der Mattenreinigungsanlage zurück als sie vorher waren ... da habe ich keine weiteren Fragen.
Based on analysis of 307 reviews rated 1-2 stars for IMO Car Wash
“Very disappointed with IMO Car Wash”
“Bei der Wäsche gehen keine Insektenrückstände oder kleine Vogelkotstipser ab”
“Today I went to get my car washed and valeted”
“His immediate response was dismissive and rude—claiming IMO does not offer discounts and suggesting I “go to a superm...”
“I regret using IMO Car Wash”
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IMO Car Wash is a leading provider of automatic car wash services, operating over 280 locations across the UK and several countries in Europe, including Australia, France, and Germany. The company specializes in drive-through car wash solutions that prioritize quality, speed, and value for money. Customers can easily locate their nearest IMO Car Wash facility through the company's website, which enhances convenience for individuals seeking quick and efficient car cleaning services. The target market for IMO Car Wash includes vehicle owners who require regular maintenance and cleaning for their cars but prefer a fast and automated service. By offering a unique washing system, IMO Car Wash aims to meet the needs of busy consumers looking for reliable and effective car washing options, all while ensuring a hassle-free experience.
IMO Car Wash receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers praise the friendly staff and the quality of the wash, noting that the service is often "super freundlich" and the car wash itself is effective, many others report disappointing experiences. Common complaints include inadequate cleaning, with cars often leaving the wash still dirty or with visible stains, and issues with outdated equipment that fails to remove tough residues like insect remains. Additionally, customers express frustration over poor service, including a lack of communication about available options and unexpected fees. Overall, while there are positive experiences highlighted, the majority of reviews indicate significant room for improvement in both service quality and customer satisfaction.
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