Easy to order and arrived on time
Easy to order and arrived on time. Driver was very helpful. Great service all in all.

10 months ago
Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago... See more
10 months ago
I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my... See more
10 months ago
Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.
11 months ago
What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochai... See more
Easy to order and arrived on time. Driver was very helpful. Great service all in all.
I made an order online late one evening and got a call the next day from my local Huws Grey (Horbury) to arrange a convenient delivery date, delivery driver was good and placed the bulk bags of gravel I'd ordered just where I needed them on my drive.
Very helpfull
Good service and fast delivery
Ordered some pine planks on-line and the local depot contacted me to arrange delivery which was great. Pity the delivery driver managed to mess up what would have been a perfect score by not ringing the door bell (we were in all day!) and shoving the planks under the car port door scoring the planks on the gravel!
Great price on the fence panels. Contacted me promptly to arrange delivery and then delivered when they said they would. What's not to like!?
Wood of swinging chair was split in several places and rough and dirty round some edges to the point I had to clean it down before assembling it.
Excellent service and very quick delivery.
Good quality
Excellent service
Purple slate (large bag) delivered for front garden. Ordered online. Website straight forward to navigate. Only issue I had was that I could not request a preferred date. However, this was remedied by a follow up phone call the next day. Very happy with the quality of the slate. Improved appearance of garden immensely.
Excellent Service Fast Delivery Thank you
Very pleased with order
Very helpful staff, pleased. J.R
Incredibly fast delivery and helpful staff. Definitely recommended!
Quality product and prompt delivery
Nice people. Good advice and all delivered on time.
First delivery was quick and driver really helpful. 2nd delivery for some reason didn’t occur until we phoned to chase and driver much less helpful meaning we had to move 850kg of topsoil twice the distance !
Great personal service, HG can be trusted to have the product and deliver on time. Access via web or in shop to the product you require is so easy. 5 star every time
As before no problems, delivered early so you can get on with the day.
Based on analysis of 138 reviews rated 1-2 stars for Huws Gray
“Not a trustworthy company and no customer care - they don't want your business”
“We were promised multiple delivery dates, but the panel never arrived”
“Enquired about prices for door and window over a year ago and still awaiting a response”
“Contractor ordered a front door and glazed panel”
“April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Huws Gray is the UK's largest independent builders' merchant, dedicated to supplying a comprehensive range of building materials to both trade and DIY customers. With over 250 locations across England, Scotland, and Wales, the company provides convenient access to a vast selection of products including timber, tools, workwear, plumbing supplies, and landscaping materials. The company caters to various customer needs, from professional contractors to individual homeowners, ensuring they have the necessary resources for building projects of any scale. Huws Gray also offers services such as free delivery on orders over £150 and a click-and-collect option for added convenience. With a focus on quality and reliability, Huws Gray remains a trusted partner for those in the construction and home improvement sectors.
Huws Gray receives a largely positive reception from customers, with many praising the excellent service and quick delivery times. Reviewers frequently highlight the helpfulness and knowledge of staff across various branches, such as the Doncaster and March locations, where employees go above and beyond to assist customers. However, there are notable complaints regarding order fulfillment and accountability, with some customers expressing frustration over delayed responses and unfulfilled orders. Instances of poor delivery experiences, such as inadequate support during heavy item deliveries, also surface in reviews. Despite these issues, the overall sentiment remains favorable, as many consumers appreciate the quality of products and the commitment to customer service. Overall, Huws Gray is viewed positively, though there are areas for improvement in order management.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.