Excellent
Excellent , speedy service

10 months ago
Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago... See more
10 months ago
I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my... See more
10 months ago
Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.
11 months ago
What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochai... See more
Excellent , speedy service
Exactly what I ordered delivered when promised and all for a price I was happy to pay. What more could one ask for?
Great service and prompt delivery from Prestatyn site defiantly reccomend.
Excellent service from an excellent supplier. Very good communication, with the Bolton depot regarding a delivery request, and received exactly what I ordered, when I required it. I would definitely use Huws Gray again, and recommend them to family and friends. Keep up the good work.
Great no fuss service. Product dropped as requested, good quality and fair price.
Soil was dumped in a bad place . The driver called early and did not ring the doorbell. Consequently two tonnes of topsoil were deposited, with no consultation, in my drive in a most inconvenient place blocking access. This forced me to barrow a large quantity of soil away before I could move one of the bags away. The other is still blocking easy access to my bins. The price was good and delivery prompt
Excellent service, prompt delivery at a competitive price
Excellent service
Easy online ordering Prompt delivery, pleasant delivery guy
Easy to order online and contactable by phone. Good service and deliver promptly, notifying the date beforehand.
Excellent service at great prices.
Helpful and friendly staff.
Twenty decking boards arrived on time but when I unpacked the individual boards I found three out of the 20 were either bent or badly split, so check each board before the delivery driver leaves.
Excellent service with phone call to confirm delivery
After placing order online I never received any tracking information at all. On my account it just said order being processed. After 2 days I rang up the tywyn branch and asked what was happening. They said leave it with them to sort and they did. Happy with delivery but online service poor.
Problem free ordering and delivery - all at a good price. Staff very helpful,
Excellent quality materials 100% better than b&q and cheaper too. Fast delivery and free due to order amount recieved email and phone call to confirm delivery day. cheapest in our town, would use again without hesitation
easy to order on line and delivered on time.
Excellent service & products
The product looks nice but one piece badly warped so now waiting for this to be replaced
Based on analysis of 138 reviews rated 1-2 stars for Huws Gray
“Not a trustworthy company and no customer care - they don't want your business”
“We were promised multiple delivery dates, but the panel never arrived”
“Enquired about prices for door and window over a year ago and still awaiting a response”
“Contractor ordered a front door and glazed panel”
“April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs”
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Huws Gray is the UK's largest independent builders' merchant, dedicated to supplying a comprehensive range of building materials to both trade and DIY customers. With over 250 locations across England, Scotland, and Wales, the company provides convenient access to a vast selection of products including timber, tools, workwear, plumbing supplies, and landscaping materials. The company caters to various customer needs, from professional contractors to individual homeowners, ensuring they have the necessary resources for building projects of any scale. Huws Gray also offers services such as free delivery on orders over £150 and a click-and-collect option for added convenience. With a focus on quality and reliability, Huws Gray remains a trusted partner for those in the construction and home improvement sectors.
Huws Gray receives a largely positive reception from customers, with many praising the excellent service and quick delivery times. Reviewers frequently highlight the helpfulness and knowledge of staff across various branches, such as the Doncaster and March locations, where employees go above and beyond to assist customers. However, there are notable complaints regarding order fulfillment and accountability, with some customers expressing frustration over delayed responses and unfulfilled orders. Instances of poor delivery experiences, such as inadequate support during heavy item deliveries, also surface in reviews. Despite these issues, the overall sentiment remains favorable, as many consumers appreciate the quality of products and the commitment to customer service. Overall, Huws Gray is viewed positively, though there are areas for improvement in order management.
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