Pleased with order...
Easy to use website, good product range and delivered to my home as per my order. Great service.

10 months ago
Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago... See more
10 months ago
I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my... See more
10 months ago
Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.
11 months ago
What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochai... See more
Easy to use website, good product range and delivered to my home as per my order. Great service.
Excellent service every time! Always a telephone call almost straight away to confirm order and eta is delivery. Great customer service.
Quality service from first phone call to delivery of order. Smooth and efficient online ordering followed by spot on delivery service 2 days later. Couldn't be happier with either the quality of the materials or standard of service. Will definitely be using them again.
Some of the Sawn Tanalised Treated Timber I received was very good, other of it was bowed and looked like it had been cut with a broken saw the finish was so rough.
quality products
Quality products delivered swiftly
Came early morning did the job
Good service prompt and on time. Excellent.
First class service delivered on the day they said and early in the morning as well and kept me informed every step of the way
excellent service prompt delivery
Delivery of heavy items.
No wait, a large bag of slate was delivered promptly by a friendly and courteous driver.
Swift processing of order, pre delivery call good, delivery was great, accommodated specific requirements and a really lively product.
Easy online ordering
Order process simple, and order delivered quickly
Stafford branch are so helpful. We were trying to match slabs that were in our house and they showed us lots of options. Prices are reasonable too. Would use them again.
Excellent prices and customer service from Bill at Winsford. Despite having a sullen and unhelpful delivery driver for my first delivery, Bill rectified this for the second delivery , sending someone who was helpful and pleasant. All in all an excellent service with good prices.
Good value for money having checked other builders merchants, prompt delivery, very happy
Bang on, I placed an order they rang to confirm a delivery date and my stuff came
Order came quick, very happy
Based on analysis of 138 reviews rated 1-2 stars for Huws Gray
“Not a trustworthy company and no customer care - they don't want your business”
“We were promised multiple delivery dates, but the panel never arrived”
“Enquired about prices for door and window over a year ago and still awaiting a response”
“Contractor ordered a front door and glazed panel”
“April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Huws Gray is the UK's largest independent builders' merchant, dedicated to supplying a comprehensive range of building materials to both trade and DIY customers. With over 250 locations across England, Scotland, and Wales, the company provides convenient access to a vast selection of products including timber, tools, workwear, plumbing supplies, and landscaping materials. The company caters to various customer needs, from professional contractors to individual homeowners, ensuring they have the necessary resources for building projects of any scale. Huws Gray also offers services such as free delivery on orders over £150 and a click-and-collect option for added convenience. With a focus on quality and reliability, Huws Gray remains a trusted partner for those in the construction and home improvement sectors.
Huws Gray receives a largely positive reception from customers, with many praising the excellent service and quick delivery times. Reviewers frequently highlight the helpfulness and knowledge of staff across various branches, such as the Doncaster and March locations, where employees go above and beyond to assist customers. However, there are notable complaints regarding order fulfillment and accountability, with some customers expressing frustration over delayed responses and unfulfilled orders. Instances of poor delivery experiences, such as inadequate support during heavy item deliveries, also surface in reviews. Despite these issues, the overall sentiment remains favorable, as many consumers appreciate the quality of products and the commitment to customer service. Overall, Huws Gray is viewed positively, though there are areas for improvement in order management.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.