10 months ago
Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago... See more
10 months ago
I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my... See more
10 months ago
Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.
11 months ago
What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochai... See more
From placing my order to the delivery I felt full confidence in the team supplying all that I needed. Despite the Covid-19 problems they did everything possible to ensure full satisfaction for someone who is being shielded and needing to complete this garden project for my sanity. It means so much the efforts they have gone to on my behalf, the staff at St Helens (Clockface Road) deserve medals
Thank you Huws Gray .Driver backed large rigid truck 300 yards up my narrow lane ,and was quite happy to do so ! Making my life so much easier . Great service .
Fantastic service and delivery from Huws Gray - Ince...
This company charges for items that have not been delivered. They also ignore or do not read REPLIES to their emails pointing out there error. They have ignored telephone calls pointing out their error as well. They even ignored our cancellation of our order when we decided to source the materials elsewhere through lack of action. No doubt they will not read this review.
quick delivery and proffessional support
I had been a customer of Simmons Builders Merchants for over thirty years, and the service was always spot on. The supply was always just right. The staff were a pleasure to see. When Huws Gray bought that business I thought things would go down hill, BUT, I have to say without any disrespect to "Simmons" in any way, Things have improved, in ways that cannot be explained, but it goes to show just how good it is to have a supplier like Huws Gray. Top job guys......keep up the good work
Not my favourite DIY store. Mostly interested in serving tradesmen. One or two helpful staff though. Prices are very high compared with other Companies such as Wickes.
Firstly it's very expensive compared to other places but handy for me to visit as its the closest place near me by 30miles. I bought some cement in December last year and when I came to use it yesterday I found it very hard and full of lumps. After checking the expiry date I found it expired in October last year so basically they sold me old cement that is useless. They cleverly load it in the car for you so you don't notice. Won't be using again!
I want you to give an enormous gold star to your driver Richie Jones from Porthmadog who has just made a delivery to my smallholding up a VERY narrow track between stone walls . Have you ever seen one of your vehicles go through a nine foot farm gateway? It can be done!! Having got to the tiny farmyard he had to turn the lorry round avoiding two benches and a duck pond . He was EXEMPLARY ! And such a delightful, humorous, charming chap, meeting him made my day . He said he used to drive a fire engine in a previous incarnation, which made me wonder if you had plans to produce a pin up calendar , of your drivers ... like the Aussie fire fighters ...for next year . ? 😂😂😂 If he is on the cover put me down for one.
I don't normally bother with reviews but my experience yesterday at the Bury St Edmunds branch was outstanding. I can't fault a thing. The counter staff were very friendly and helpful, and the chap who cut the ply sheets for me was on the ball and did a great job. Having used other timber suppliers, I was pleasantly surprised that at no time (being female) did anyone question my knowledge or skill. (In fact I was even complimented on the precision my cutting plan). Even while waiting for my partner to return to pick up the work, several staff members asked me if I was being served or needed any help. Not at all pushy, everyone at the branch seemed genuinely interested in their customers. Outstanding service and saved me time and money. Well done Bury!
We are customers at Peterborough Branch and cannot fault them. Always meets our needs, excellent service and great prices. The staff in branch are so helpful and friendly.
Good price, prompt delivery, helpful friendly driver, and my plasterboards well protected in polythene. Thanks.
Excellent service. Ordered 2pm delivered next day 9am. Will use again. Thank you.
Excellent service thanks
Hassle free! Order spot on!
very good service as usual
excellent service would buy from them again
Excellent service. Products ordered arrived early and in good condition x
Delivered on time and in the exactly right place.
Helpful Staff + timely delivery= job jobbed! 👍
Based on analysis of 138 reviews rated 1-2 stars for Huws Gray
“Not a trustworthy company and no customer care - they don't want your business”
“We were promised multiple delivery dates, but the panel never arrived”
“Enquired about prices for door and window over a year ago and still awaiting a response”
“Contractor ordered a front door and glazed panel”
“April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs”
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Huws Gray is the UK's largest independent builders' merchant, dedicated to supplying a comprehensive range of building materials to both trade and DIY customers. With over 250 locations across England, Scotland, and Wales, the company provides convenient access to a vast selection of products including timber, tools, workwear, plumbing supplies, and landscaping materials. The company caters to various customer needs, from professional contractors to individual homeowners, ensuring they have the necessary resources for building projects of any scale. Huws Gray also offers services such as free delivery on orders over £150 and a click-and-collect option for added convenience. With a focus on quality and reliability, Huws Gray remains a trusted partner for those in the construction and home improvement sectors.
Huws Gray receives a largely positive reception from customers, with many praising the excellent service and quick delivery times. Reviewers frequently highlight the helpfulness and knowledge of staff across various branches, such as the Doncaster and March locations, where employees go above and beyond to assist customers. However, there are notable complaints regarding order fulfillment and accountability, with some customers expressing frustration over delayed responses and unfulfilled orders. Instances of poor delivery experiences, such as inadequate support during heavy item deliveries, also surface in reviews. Despite these issues, the overall sentiment remains favorable, as many consumers appreciate the quality of products and the commitment to customer service. Overall, Huws Gray is viewed positively, though there are areas for improvement in order management.
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