Goods arrived ok and in good time.
Goods arrived ok and in good time.

10 months ago
Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago... See more
10 months ago
I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my... See more
10 months ago
Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.
11 months ago
What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochai... See more
Goods arrived ok and in good time.
SIMPLE TO USE GREAT SERVICE GREAT PRICE
Excellent product but took a little longer to deliver than I expected. Bag left in good place on drive allowing easy car access Thanks
Great service thanks
Brill and free delivery
Great service and great price
Really easy to purchase what we needed, telephoned the day before to tell us what times they would be arriving. He arrived bang on time and was so lovely when he arrived.
Quick delivery. As ordered. Good price and quality.
Service was efficient from quote to delivery.
Price good with free delivery. Driver customer friendly, polite and carefully unloaded pallet on to drive.
always good service and easy to make friends with drive and staff
The best timber yard on the Wirral friendly staff decent prices and advice when needed delivery on time no messing about with thanks
I found the service very good and the delivery driver placed the large bags of stone exactly where i requested.
Quick delivery, great product. Built a 10 foot gate with the product. Excellent.
Huws Gray recently took over what was my local builders merchant. Since taking it on they have vastly improved the site and carry a lot more stock. As an account customer I find their pricing is pretty good. Huws Gray also re-employed a lot of existing staff (maybe all?) which I think shows commitment to the local community.
Bought fence panels online and had them delivered. No fuss no hassle just good service.
excellent service and help from the Dolgellau guys
Excellent value for money, easy ordering online and a follow up telephone call from our local depot checking what day we would like the delivery. Even noting down that we wanted it all put on the grass verge to make it easier for us. Used Huws Grey many times and will do so in the future. PC
Definatly 5 stars ! Excellent prices excellent communication! Polite and helpful
Goods as described and delivered when they said they would be. Can’t ask for more than that.
Based on analysis of 138 reviews rated 1-2 stars for Huws Gray
“Not a trustworthy company and no customer care - they don't want your business”
“We were promised multiple delivery dates, but the panel never arrived”
“Enquired about prices for door and window over a year ago and still awaiting a response”
“Contractor ordered a front door and glazed panel”
“April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs”
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Huws Gray is the UK's largest independent builders' merchant, dedicated to supplying a comprehensive range of building materials to both trade and DIY customers. With over 250 locations across England, Scotland, and Wales, the company provides convenient access to a vast selection of products including timber, tools, workwear, plumbing supplies, and landscaping materials. The company caters to various customer needs, from professional contractors to individual homeowners, ensuring they have the necessary resources for building projects of any scale. Huws Gray also offers services such as free delivery on orders over £150 and a click-and-collect option for added convenience. With a focus on quality and reliability, Huws Gray remains a trusted partner for those in the construction and home improvement sectors.
Huws Gray receives a largely positive reception from customers, with many praising the excellent service and quick delivery times. Reviewers frequently highlight the helpfulness and knowledge of staff across various branches, such as the Doncaster and March locations, where employees go above and beyond to assist customers. However, there are notable complaints regarding order fulfillment and accountability, with some customers expressing frustration over delayed responses and unfulfilled orders. Instances of poor delivery experiences, such as inadequate support during heavy item deliveries, also surface in reviews. Despite these issues, the overall sentiment remains favorable, as many consumers appreciate the quality of products and the commitment to customer service. Overall, Huws Gray is viewed positively, though there are areas for improvement in order management.
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