10 months ago
Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago... See more
10 months ago
I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my... See more
10 months ago
Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.
11 months ago
What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochai... See more
Made an order then needed ti add to it following day. Emailed them and they called me and sorted the order quickly and professionally. Will definitely use them again.. Good service good delivery and good product.
Fast reliablecand efficient
simple process
if you what the best, this is the one to go first,I found them to be very helpful in the product I was looking for and polite.
Had an absolute nightmare with Wickes so used Huws Gray,superb service ,price and efficient delivery.Would not use anybody else now
First class experience throughout. Excellent delivery driver.
Ordered some wood, got a phone call informing me of the delivery day. The delivery driver was great and unloaded the goods that I had ordered. 👍
I am not a builder but have over the years learned how to ! Today i visited Huws Gray builders merchants based at Audley Nr.Stoke on Trent. I required quite a few items to continue building my own small workshop / garage. From the moment i walked in to the branch of Huws Gray I knew i was going to purchase ALL my materials from this branch. The assistance i got was first class & was not made to feel like a novice when asking for goods. Also the price was very reasonable for the amount of goods i had ordered. Very satisfied Customer
Delivered on time, no fuss ordering.
Materials were not fit for purpose, many broken or damaged. Had to return everything.
Very helpful and prompt service
My ton of gravel was dropped exactly where I needed it and within a couple of days of ordering. My only criticism is I was not told when it was coming, lucky I was in.
Very good service and the shop was very clean, they must have a good cleaner. Products were excellent quality.
Delivered promptly when indicated.
It would have been 5 out of 5 but they didn't contact me to let me know when they were going to deliver - neither a day nor a time. Fortunately I was in.
Great service and price
Exactly what we wanted. Great customer service
Gotta delivered on time. Very helpful staff
Very easy to buy online and quick delivery. Delivery charge seems very expensive.
Great staff, brilliant service - easy to order on line
Based on analysis of 138 reviews rated 1-2 stars for Huws Gray
“Not a trustworthy company and no customer care - they don't want your business”
“We were promised multiple delivery dates, but the panel never arrived”
“Enquired about prices for door and window over a year ago and still awaiting a response”
“Contractor ordered a front door and glazed panel”
“April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs”
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Huws Gray is the UK's largest independent builders' merchant, dedicated to supplying a comprehensive range of building materials to both trade and DIY customers. With over 250 locations across England, Scotland, and Wales, the company provides convenient access to a vast selection of products including timber, tools, workwear, plumbing supplies, and landscaping materials. The company caters to various customer needs, from professional contractors to individual homeowners, ensuring they have the necessary resources for building projects of any scale. Huws Gray also offers services such as free delivery on orders over £150 and a click-and-collect option for added convenience. With a focus on quality and reliability, Huws Gray remains a trusted partner for those in the construction and home improvement sectors.
Huws Gray receives a largely positive reception from customers, with many praising the excellent service and quick delivery times. Reviewers frequently highlight the helpfulness and knowledge of staff across various branches, such as the Doncaster and March locations, where employees go above and beyond to assist customers. However, there are notable complaints regarding order fulfillment and accountability, with some customers expressing frustration over delayed responses and unfulfilled orders. Instances of poor delivery experiences, such as inadequate support during heavy item deliveries, also surface in reviews. Despite these issues, the overall sentiment remains favorable, as many consumers appreciate the quality of products and the commitment to customer service. Overall, Huws Gray is viewed positively, though there are areas for improvement in order management.
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