HSBC UK Business Banking

My business specialist Olivia Mallard is fantastic. She helped me to open the business accounts in a minute, the whole process is smooth and successful. Olivia is very helpful and highly recommend you to HSBC for business account. 5-star service!

A very helpful call, no issues at all.

Great guidance and support. I received a call from HSBC's Afhad Ibraimo to talk me through setting up a Global Currency Account. He carefully explained the various account options available, which allowed to make a quick decision. He then clearly talked me through setting the Global Wallet, which I decided best suited my needs. Thank you

Great service extremely helpful to see tapas face to face at the Sutton branch .

If I could give zero stars I would. Firstly, my company, of which I am MD, have been banking with HSBC for years. When I became MD, they set me up with an online banking account. This worked for a number of months, and then my access went away. When I called the bank, it took nearly two hours to resolve - I was first told I was suspended, and then that my account was never active. The second point is a bold-faced lie. I have been offered only £100 in compensation for hours on the phone. Secondly, we have been trying to add a signatory for over a year. The 'mandate' to do this has been rejected twice, because of incorrect advice from HSBC staff on the phone. They take no responsibility. Thirdly, when my Chairman and I went into a business banking branch to try and sort these things out, there were not actually any business banking individuals at that branch - another bold faced lie. Finally, some women in complaints, Kayleigh Thomas, keeps referring to me as 'Mrs' even though my title is clearly 'Dr' and there is no indication of my marital status. This is clear on my bank card and when I was made an online banking user. I find this incredibly sexist, and she has continued to use this in email correspondence. I would suggest you stay far, far away from HSBC Business Banking, especially as a small company.

Professional, personal, helpful & committed is how I would describe Gaynor guiding us through the whole process. Very impressed, thank you.

Great customer service - clear communication and good understanding of the businesses requirements.

Excellent service from Man Chun at HSBC business team !!! he made the process smooth and helped me every step of the way 5 stars from me ⭐️⭐️⭐️⭐️⭐️

Amreen Khalifa , very helpfull ! Thank you . Very easy to talk too understood need to open saving business account

He was so helpful

I’d like to share my very positive feedback following a recent phone conversation with Jordan Field from HSBC regarding a business loan for my company. Jordan was incredibly professional, clear, and approachable throughout the entire call. He took the time to understand my business idea and funding needs, and explained the process with great clarity and patience. Despite it being a phone call, I felt fully supported and understood. His ability to explain complex matters in a simple and accessible way gave me confidence and clarity about the next steps. I truly appreciated his friendly and helpful attitude, as well as his genuine interest in supporting my business journey. Thank you again for the valuable conversation and for your support. Kamila

Neelum was brilliant ! So polite and patient. Great experience. Thank you.

Ekta Lakhani nice coustumer service Thank you so much

Our Specialist Relationship Manager Manni has been nothing short of exemplary since being allocated to our account in an industry that can be very frustrating to navigate at times he has been a pleasure to work with. This new approach from HSBC is very welcome and I would highly recommend them to anyone looking for a reliable banking provider.

I had the pleasure of speaking with Lisa M his morning. She was friendly, efficient, and actually cared about our request and ensured it was satisfactorily resolved by the afternoon - excellent customer service!

Actually blown away by the impressive service I received from HSBC and Tony Cole today regarding my inquiry for my Business overdraft. * Efficient * Clear *Patient Finally a bank that you can pick up the phone to and have a conversation!!

I had the pleasure of meeting Lanre Sodipe this morning. My business is going through a difficult time, and Lanre was able to offer tangible support, which has really allowed me some breathing space to address business critical issues. Lanre Sodipe is an excellent customer service professional who will go far in his career.

I had a great experience at HSBC thanks to Ivy Lau. She was extremely helpful and professional when I came in to manage my business accounts. Ivy took the time to understand my needs and provided clear, practical advice, making what could have been a complex process feel smooth and straightforward. She also helped me set up new business services with efficiency and care, ensuring everything was in order. Her knowledge and friendly attitude really made a difference. Highly recommend her support to any business owner!

Alpa jani did a excellent Services and he helped me a lot

The contact came out of the blue after waiting 2.5 years for a telephone appointment. It would have been much more appropriate if the call had been arranged so that I could have prepared for it. Hence the questions were scripted and I really did not feel I used the time effectively. I feel certain with preparation it would have been a much better experience.