Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
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💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 11 - 20 of 268 reviews
Ar
Very quick and efficient customer…
Very quick and efficient customer support from Rachael to sort out a minor billing issue.
Date of experience: July 11, 2025
G
Greyam
US
First class customer service
First class customer service when joining as it was problematic setting up an online account using my Firefox web browser. However, good response to emails, the ability to speak with a native English speaking person in the UK, and an obvious commitment to customer satisfaction get 5 stars from me!
Date of experience: July 11, 2025
GK
!!!SIMPLY THE BEST Dawn (Home…
!!!SIMPLY THE BEST Dawn (Home Energy)!!! Dawn has been absolutely fantastic! She managed to update my direct debit in just two minutes and explained the entire process clearly and professionally. Her calm, understanding manner made everything straightforward, and her efficiency was second to none. A consummate professional—10 out of 10!
Date of experience: July 10, 2025
NB
Great service
Great service, answered my email enquiry straight away, would definitely recommend
Date of experience: July 8, 2025
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