Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 171 - 180 of 268 reviews
I
Isaac
US
Not a good experience!
I used Home energy from October 2023 to March 2024. The lack of transparency was appalling to say the least. Unfortunately, it was difficult to monitor energy usage due to them not having an App. I submitted meter readings every month as soon as I received their email requesting readings, yet they kept using estimates and sending high bills! They later said when I was leaving that estimates were being used because I did not send readings on the first of every month!! But they never told me anything like until then.
Date of experience: September 6, 2024
th
5 stars for Sabrina
I emailed Sabrina several times and she's so lovely. Unlike other companies who use a detestable bot Sabrina is a real, understanding person. She puts you at ease covering any problems you have. So I can recommend using this company giving them a max 5 stars for service and communication
Date of experience: September 4, 2024
GF
Rhea was very helpful and sorted myβ¦
Rhea was very helpful and sorted my problem very quickly
Date of experience: September 4, 2024
GR
Quick resolution
My issue was that I was unable to log into my account. I sent an email requesting help (outside of working hours) and the issue was resolved promptly, the following morning by Kim. I have now been able to send in my opening meter readings. Thanks Kim :-)
Date of experience: September 3, 2024
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.