Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
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4.2
Great
272 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
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Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
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Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
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Company details
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Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 181 - 190 of 268 reviews
M
Do not touch these cowboys!!
Do not touch these cowboys!!! Tiny company with poor customer service, no option for a smart meter and overcharge you every month by over estimating and ignore your readings you give every month. Now i've decided to switch over a month ago, they're still witholding my £400 credit and have just taken another £155 when i moved to EDF a month ago!!! So £555 of my money sat in their accont making them interest indtead of being in my account!!! BEWARE!!!
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AP
Issue sorted out fast
Rhea was very helpful and polite, I had made a mistake when submitting my meter readings and it got fixed very quickly :)
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b
New website at Home Energy
Home Energy have introduced a new website recently and I was unable to access my information online. Thankyou Sabrina at the Home Energy customer services for resolving the problem and also for your prompt response.
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AG
Entered an incorrect meter reading
Entered an incorrect meter reading, and then tried to correct it. Not surprisingly it failed to allow me to make several different entries on same day, but Sabrina in the Home Energy Chat room sorted it within 60 seconds - top service.
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N
Sabrina provided fast and helpful service
I spoke to Sabrina as I had problem logging on to my account. Sabrina was very helpful and solved the problem so quickly by emailing the relevant links. I also asked Sabrina for a new tariff. She switched me to a new tariff immediately. It was easy, friendly and fast dealing with Sabrina. Thank you Sabrina!
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GG
Very pleasant experience with…
Very pleasant experience with knowledgeable and pleasant adviser. She understood exactly what I needed to know and was super keen to take my feedback on board.
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CM
Sabrina did a great job and was…
Sabrina did a great job and was amazingly efficient and helpful. Well done Home Energy, keep the good stuff up!
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MW
Really proactive customer service
Really proactive customer service. Would recommend
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JB
Thanks habib for your help
Thanks habib for your help, quick customer response and setup
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