Kept in touch
Kept in touch, fast delivery and day of delivery was on time

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
10 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Kept in touch, fast delivery and day of delivery was on time
I had a few questions. And concerns too. My concerns were placated and my questions answered very quickly. Excellent service overall. Including their choice of couriers.
So far so good . I am still experimenting. I love the way it looks. The colour goes with my appliances wonderfully. The only thing I would say is get a slip mat because it moved on my particular worktop.
Spectacular quality, good deal, next day delivery.
Great service and great product, very pleased. Thank you
Being kept informed all day of ETA. Boys very good and polite delivery. Great Chesterfield lovely colour makes our other furniture look washed out. Will definitely deal with Home Detail again. Thank you 👍🐕
Excellent, thank you.
Very pleased with my furniture that was delivered today thank you
I was not happy about having to wait nearly 6 weeks for my Theo armchair,telling me it is on preorder and taking my money.
Great price quick delivery and great product. Love it. Thanks!
I ordered the Durham Kids Cabin Bed single for a considerable price of £319 prior to discount and a current price of £249 which is not a cheap price for a kids bed but I thought a good quality bed deserved the price. Low and behold firstly the packaging appeared tampered with the box looked really old and used and was taped up again as if someone had already opened it. Second of all I noticed there were various cracked products and screws and nails that looked like that had been opened and taped again. (I have pictures to prove all of this) Thirdly the instructions were very poor but in the midst of all the problems that was the least of our concerns. Lastly when we finally assembled the bed quality is the last thing I would describe this bed as. The draws are extremely flimsy they basically don’t go all the way to the back of the bed they sort of hang midway in the bed. Now for a kids bed it’s ridiculous. I cannot express how disappointed I am with this product save your money and get a bed elsewhere. The insult to give me somebodies second hand product and not even do a good job at hiding it!
The item that I bought from Home Details was very well priced and they were very good at keeping me updated about when the item I purchased would be delivered. When I received said item, it was an excellent quality piece and I'm very pleased that I got it. All in all it was a very good buying experience and I would use this company again for furniture purchases.
Great service and very speedy delivery
Great sofa, delivery was prompt and was kept well informed. Very happy with my whole experience, thank you
Super quick delivery arrived the next day, very impressed.
Delivery guys polite and arrived a bit earlier than scheduled which was fine by me. No phonecall before delivery. Took care taking item into house and putting in dining room. Table looks good quality and no damage. Very well packaged. Table top came boxed in wooden frame for extra protection in transit which was good. Although a little difficult to remove the wooden frame. Recommended
Very good and fast delivery !
My Blue, 3 seater, chesterfield designed, sofa arrived earlier then estimated, which was great. Constant communication via text and email kept me updated on the delivery itself. Delivery was timely, delivery people, were friendly. The Sofa itself was delivered in 3 boxes and had to be assembled but this was extremely simple and took minutes. The sofa itself is beautiful. The colour is Royal blue rather than navy. It feels luxurious and looks much more expensive then the price payed. This is my second, so now I have a matching pair. I would definitely buy from home detail again. Their prices are reasonable and their service is really good.
Lovely sofa for a great price and delivered super quick 🙂 delivery company were also great at keeping in contact and very helpful.
Some of the chairs the paint flaked off when we took out of box, it was easy to assemble and I like the free delivery .. quality is ok get what you pay for
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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