I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
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Website
hiltoncarsupermarket.co.uk
All reviews
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Showing 961 - 970 of 996 reviews
IK
I recently purchased a car from Hilton…
I recently purchased a car from Hilton Car Supermarket, and I couldn't be more pleased with my experience. From the moment I walked into the showroom, I was greeted with friendly and professional service. The staff was incredibly knowledgeable and took the time to understand my needs and preferences, guiding me to the perfect vehicle. The selection of cars at Hilton Car Supermarket is impressive, with a wide range of makes and models to choose from. I was able to test drive several cars, and the sales team was very patient and accommodating throughout the process. They provided detailed information about each car's features and history, which made my decision-making process much easier. I ended up purchasing a BMW 5 SERIES, and I am thrilled with my choice. The car was in excellent condition, both mechanically and aesthetically. The pricing was competitive, and I felt I got great value for my money. The financing process was straightforward and transparent, with no hidden fees or surprises. One of the highlights of my experience was the exceptional customer service. The team at Hilton Car Supermarket went above and beyond to ensure I was satisfied with my purchase. They followed up with me after the sale to make sure everything was going well and to answer any additional questions I had. Overall, I highly recommend Hilton Car Supermarket to anyone in the market for a new or used car. Their extensive inventory, knowledgeable staff, and commitment to customer satisfaction make them a top choice. I am extremely happy with my new car and the entire buying experience. Thank you, Hilton Car Supermarket, for making my car-buying journey so enjoyable and stress-free!
Date of experience: May 24, 2024
AP
Ali was very helpful
Ali was very helpful. Great experience.
Date of experience: May 24, 2024
SH
Ansab was extremely good and…
Ansab was extremely good and professional from start to end he helped throughout the whole time according to my comfort zone Ray was so helpful through the finance process it was really nice and comfortable to deal with these two brothers
Date of experience: May 24, 2024
GD
A Pleasant Experience
We had a Very Pleasant Experience at Hilton car Supermarket. The team was very honest in every matter, they always up to help you in every matter.
Date of experience: May 24, 2024
NN
Nancy Nibber
US
Very helpful team
Very helpful team, excellent variety of cars. Salesman Jared was very help full. I will recommend to all my friends and family.
Date of experience: May 24, 2024
AP
Lessons have NOT been learned!!
The whole fiasco started when we asked for a quote for a trade in price for a part exchange, we had a phonecall in less than 30 minutes, we then reserved the car, paid a £99 deposit and made an appointment for Monday 20th May. So we set off for the 90 minute journey to Milton Keynes, they knew we were coming, this was undeniable, so when we arrived to find the car in the front of their car park filthy with dirt and bird poo, not only did my heart sink, but it also set the tone for the rest of the day, we arrived just before noon after our 90 minute journey, we were greeted and asked to wait for someone to come see us about the car, Bash then introduced himself to us and took us out to to the car we had reserved and tried to tell us that it had only been sitting for the last couple of days in the car park for it to get in the state that it was, but then went on to blame Ali for not being there as it was him that should have had it detailed, not our problem, you knew it was being viewed, get it cleaned, we then inspected it inside, well we did, once we removed rubbish and gave it to Bash. Now we wanted a test drive, no worries on that score, out we went, both myself & my husband drove the Audi A3 it was great, but we found the air con didn't work, hmmmm. Why wasn't this picked up if they inspect every car that comes in so they can price it up? So down to the garage, off site to fix, and a valet so we could inspect the paintwork before committing to buy. We were told at 2.30 ish after being left with no updates, and with only a poorly stocked vending machine on a very hot day, to go for some lunch and come back in an hour and a half! So dutifully we trotted off to find a pizzeria (🤢🤮 yuck) and returned, only to hang around some more without anyone bothering to update us when we asked. We did see Bash but it seemed like he avoided us and then disappeared, we were then ushered overed to this guy who told us basically that he would be happy to give us a £49 discount on top of the rather paltry trade in amount for my CASH payment of over £10k said there was no movement on it because of Head Office blah blah blah, so reeling from his shocking trade in and telling us to sell privately then saying no discount for cash, we are left for a wee while longer until I ask a manager if my custom is of importance as I am about to walk out taking my wee sum of cash with me, and why has it taken nearly 7 hours to sort this out!! We left with the car, 30 days warranty (another joke) a bill for lunch and just a feeling of the crappiest customer service ever......... I wonder what Head Office will make of that? I don't want platitudes, I don't want "lessons will be learned" because clearly this bunch do not care for customer service, in fact, I think they'd be happier without the bother. I would like some recompense for my time, energy and lunch bill, I didn't get home until 8.30 pm that evening, almost 12 hours after leaving my house.. so avoid or take lunch, dinner, bucket & sponge oh and perhaps your overnight things too. After having a conversation with Jo, the new Customer Service Manager who advised that she would investigate my complaint as well as many others that Hilton Car Supermarket had received I am hugely disappointed with this response. In regards to our part exchange, at no point after our car was inspected was I made aware of any issues as described in your response, I would argue, for its age, the car is in very good condition. However, I would like to make it clear a dirty car inside and out, a 8 hour ordeal and non-exsitent customer service is the reason for my one star review.
Date of experience: May 23, 2024
I
Ian
US
Rubbish
The reason I’ve given you 1 star is because there wasn’t an option for zero. If I could turn back time I wouldn’t set foot in showroom, after care team are at best useless and ignore calls emails and are full of promises they have no intention of keeping. Wouldn’t recommend Hilton to anyone and in process of getting legal advice.
Date of experience: May 23, 2024
RS
Your communications have proved very…
Your communications have proved very frustrating. It has taken two months for me to receive the £1000 that you owed me. Eventually the money has been transferred but no one has apologised or even bothered to inform me that the matter has finally been addressed. Five separate members of your team promised to follow up my various enquiries and none of them then did so. I am disappointed by my experience and am very unlikely to use your services in the future - or to recommend them to others.
Date of experience: May 23, 2024
HC
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE! We bought a car in August 2024, the car has been in the garage 4 times since! And now the engine has blown up and apparently there’s nothing they can do about it, absolutely disgusting service and now we have to go through a civil law suit against them as 9 months owning a car that cost £21,000 and has since had £2,000 spent on it in the 9 months due to the problems it came with the first one being after 4 weeks of owning, apparently it’s not their problem! Now we have to pay £7,500 for a new engine! Go somewhere else! Absolutely disgusted!
Date of experience: May 23, 2024
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