I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 781 - 790 of 996 reviews
kb
Very nice gentleman
Very nice gentleman. Covered everything I needed to know. Car was lovely and clean
Date of experience: August 16, 2024
CC
Buying a Car From them is very…
Buying a Car From them is very satisfying. You will feel comfortable.
Date of experience: August 15, 2024
TB
From start of the process to the finish…
From start of the process to the finish helpful polite found there throw my finance company no issues (at the moment 😀) thanks to venu (hopefully I spelled this name right) 😀
Date of experience: August 15, 2024
BS
STAY WELL AWAY.
Where do i begin? Purchased a Peugeot 3008 2019 plate on the 2nd July 2024. I had the car for 2 days. 2 days before having to place said car in a garage. The car has resided in the garage for 6 weeks!!!!!! 6 weeks of loss of earnings, 6 weeks with no communication. Originally thought the issue would just be a turbo replacement to find out someone had rebuilt the engine with no knowledge or paper trace of this. Whoever rebuilt this engine did not do so correctly. I have just received a quote for £11,000 for all the work necessary to replace and make this car roadworthy, safe and FOT FOR PURPOSE. I have since asked for a full refund, hilton car supermarket could NOT be anymore unhelpful if they tried. I will be seeking legal action for a £13,000 car that is now only worth £2,000. Your helpful staff are NOT helpful and none of us are VALUED CUSTOMERS AT ALL!!!! Money thieving, unprofessional. I hope you get shut down. And do NOT REPLY with your automated email address to resolve this. Come and collect your dudd car and refund us so we can get a reliable safe car to put our children in. By the way, motor ombudsman has been contacted and I will also contact the papers to bring this to EVERYONES ATTENTION that you’re ripping off working class people who don’t have bottomless pockets.
Date of experience: August 15, 2024
JO
I arrived after a long drive and…
I arrived after a long drive and quickly was met by a fella called Bash he was very helpful and wasn’t pushy with after sales was in and out in a few hours very good service
Date of experience: August 14, 2024
bm
Very nice dealership
Very nice dealership. Very helpful guy Gerard helped us with our first car. Pleased with the result.
Date of experience: August 14, 2024
CA
Thank you Venu.
very friendly and attentive to customers and always in a good mood, my husband and I really like it thank you 😊
Date of experience: August 14, 2024
ZK
Dear to whom this may concern
Dear to whom this may concern, I have recently bought a BMW 330i from yourselves (1 day ago) in which an error / fault has occured already?! which actually is quite massively concerning! Not only have I had to important work meetings and cancel other plans due to this error but what makes this extremely appalling is that I have called yourselves to see how this can be rectified without causing a fuss which in all honesty I should be causing, but rather I have been advised to claim on the warranty?! Sorry, I think I am being played about here.. I certainly know my rights and I am certainly well within my cancellation period - particularly even more so in my defence as this being a finance deal and the vehicle sold to me not being fit for purpose and being faulty! Therefore, I suggest you take ownership and rectify this issue ASAP, once fixed I will want to test drive the car and check this over with a BMW dealer to ensure there are no further issues, if there is any further errors I will have my finance company be in touch to back the car, please do not play me around as I am still giving you another chance to rectify this issue although you have tried to take the easy route! I should be valued and looked after but this service and how you have gone about this is extremely poor. I am starting to lose faith in your dealership, therefore please let me know how we move forward or I will be backing the car.
Date of experience: August 14, 2024
ws
Very friendly and helpful
Very friendly and helpful
Date of experience: August 13, 2024
B
Becky
US
So where do I start you let me drive…
So where do I start you let me drive away with a car that had a tire that was not legal I had to replace both front tires you state that the cars have passed MOT and had a service there is no way it would of passed an MOT with a tire like that I have had to spend just over £400 to get the car right as there was an issue with one of the wheels. Don’t ever buy from here
Date of experience: August 13, 2024
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