I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
BL
The dealership was very accommodating…
The dealership was very accommodating and met all of our requests.
Date of experience: July 11, 2025
HJ
Everything I asked for was taken care…
Everything I asked for was taken care of. Was a pleasure doing business.
Date of experience: July 11, 2025
ZT
Best service ever!
Best experience ever! Owen was amazing, great customer service and very polite! I highly recommend you going to them if you’re looking for a car!
Date of experience: July 10, 2025
EA
Always enjoy doing business with Hilton…
Always enjoy doing business with Hilton car supermarket.
Date of experience: July 10, 2025
RW
The quality of what they offer speaks…
The quality of what they offer speaks for itself.
Date of experience: July 10, 2025
MC
Hassan at Hilton car supermarket stayed…
Hassan at Hilton car supermarket stayed on top of the deal, got me all of the info, made the arrangements and paperwork. He took care of everything without needing to ask twice. He was always prepared in getting the next step of the process up and moving ahead smoothly. Not hardsell pressure, just great support of my decisions.
Date of experience: July 10, 2025
LB
Great service every step of the way!.
Great service every step of the way!.
Date of experience: July 10, 2025
WA
Good range of cars
Good range of cars, enthusiastic sales staff, good knowledge. Business managers were unapproachable and surly Some training required for first aid incidents
Date of experience: July 9, 2025
AT
This place is great my experience was…
This place is great my experience was amazing
Date of experience: July 9, 2025
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