I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 211 - 220 of 996 reviews
IG
I would like to share my positive…
I would like to share my positive experience working with this company's team. Throughout the process, Karam was very helpful. I liked that my purchasing process was handled by just one person. It was a Pleasure working with him.
Date of experience: May 24, 2025
CT
Very good service the sales person was…
Very good service the sales person was very helpful with my purchase very grateful. I would recommend this place
Date of experience: May 24, 2025
GI
Alex was a great salesperson
Alex was a great salesperson. He was friendly and understanding towards my wife and me, because we couldn't decide which car to buy. He showed us a variety of models and explained each one in detail. We didn't feel pressured to make a decision or rushed. Many thanks to Alex.
Date of experience: May 24, 2025
AB
I bought a car from Hilton Car…
I bought a car from Hilton Car Supermarket on AutoTrader, and driving it was very smooth and very easy due to its simple but extraordinary features. The connected headlamps at the back make the exterior particularly catchy, and the interior feels much more luxurious. The price was the main motive for purchasing this vehicle because it offers many features at the most affordable cost. The purchasing experience was positive.
Date of experience: May 24, 2025
TE
Purchased another car from Hilton
Purchased another car from Hilton, and another great experience! That’s why I keep coming back here for my cars.
Date of experience: May 24, 2025
KP
It's always been a pleasant experience…
It's always been a pleasant experience every time we've been in there. Very informative and they know their jobs from top to bottom. They go out of their way to keep things simple and explain everything regarding the purchase.
Date of experience: May 24, 2025
DA
New car
Came to Hilton car supermarket looking for a new car and Abu was very helpful, professional, helped with any queries I had and helped me find my perfect car :)
Date of experience: May 23, 2025
CB
The dealership has nice inventory
The dealership has nice inventory, found just what I needed quickly and the sales process was very smooth.
Date of experience: May 23, 2025
NM
Great customer service
Great customer service! Love the way they always kept you in touch regarding your Car via Text/sms. And their staff is always cooperative.
Date of experience: May 23, 2025
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