I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 171 - 180 of 996 reviews
NS
Gugun is the star of Hilton Car…
Gugun is the star of Hilton Car Supermarket. He helped me so much and did me a good discount and got rid of some dents on the car. He arranged a full polish on the car for me as well. Give this man a raise, he is a too good salesman! Thank you Gugun for all your help.
Date of experience: May 29, 2025
TC
I bought a car from Ali
I bought a car from Ali, and he made everything extremely obvious and simple for The process went easily from start to finish, and everyone involved was kind and helpful. Had a great experience and am happy with my purchase.
Date of experience: May 29, 2025
MB
Exceptional service from the sales team…
Exceptional service from the sales team and a very honest and transparent transaction.
Date of experience: May 29, 2025
AL
If you are looking for a Great…
If you are looking for a Great collection of used cars, I'll recommend this dealership.
Date of experience: May 29, 2025
LB
I had an outstanding experience…
I had an outstanding experience purchasing my Toyota, all thanks to my salesman. His extensive knowledge about the vehicles made the decision-making process easy and enjoyable. I'm absolutely in love with my new Toyota! Highly recommend for anyone in the market for a car!
Date of experience: May 29, 2025
DB
Rohail and Jamie were outstanding very…
Rohail and Jamie were outstanding very good sales manager who was checking up on us. Rohail went above and beyond to get our car ready.
Date of experience: May 29, 2025
RB
Used this website to buy my new Tesla…
Used this website to buy my new Tesla and what a service did I get from Mr. Hassan at Hilton car supermarket. It was 2nd to none and Mr. Hassan looked after me from start to finish.
Date of experience: May 29, 2025
DC
Really good experience
Really good experience. I recently bought a car from Hilton Car Supermarket. I paid the exact amount that was listed online no extra amount. Decided to do Homedelivery instead of self pickup. It was really easy, everything done online and all information provided in a helpful easy to follow way.
Date of experience: May 29, 2025
MO
Gugun and Zayn were excellent salemen…
Gugun and Zayn were excellent salemen that helped me drive away and insure my vehicle safe and sound. Highly recommend GUGUN SINGH if you need to buy a car, he gave me a good price and was very kind and nice towards me. I really recommend hilton car supermarket and Gugun to everyone. Thanks.
Date of experience: May 28, 2025
GW
Amazing faultless
Amazing faultless, fast service, everyone was so polite
Date of experience: May 28, 2025
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