I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 161 - 170 of 996 reviews
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US
Absolute shithole
Absolute shithole, went to view a car and it was in terrible condition. Told the salesman and he didnt care he just wanted to know if we wanted to look at anything else so we tried to but they couldn't find the keys. When trying to get my deposit back I had to really push for it, very unlike what was advised on the website. Due to this i decided to just go to the main dealer and buy my car ive got now, main dealer was cheaper for the same car, and comes with warranty for two years when here I was offered a few months. Would never go to a car supermarket again, especially this one.
Date of experience: June 3, 2025
S
Very bad experience, rude behaviour
01/06/25 - I purchased bmw 5 series car. During delivery I identified two minor issues. The sales person Abubakar told me to bring the car and he will have the engineer to fix it. He mentioned the faults in invoice as well. I now have major problem as well in the car where the alarm activates and sounds on its own. When I called the sales team they are now saying once delivered they can’t do anything. The guy spoke to me was very rude. Never kept their promise absolute scammers, I now regret buying car here. 03/06/25 - No body bothered to reach nothing they are doing, just giving reply here in trustpilot with false statements. 19/06/25 - Still no response from this scammers
Date of experience: June 1, 2025
RR
Rob Rose
US
Beware their PX Scam!
I saw a car online at Hilton, it looked a reasonable price and they are relatively local. I entered my PX details on the website, received a reasonable valuation, so called to reserve the car and book an appointment. On doing so the sales person told me they wanted to double check the PX valuation I'd received online as that system 'tends to show retail sale price and not trade', (not sure why that would be on a PX valuation tool!) after being put on hold for 5 minutes he duly returned to tell me the actual price they could offer was over £2000 less than the website claimed. An utter scam. Avoid. UPDATE: Based on your response today, that doesn't make sense as I never attended your site. The difference in price for my PX was between your online valuation tool and the price I was given over the phone (where the details I provided were identical) when the sales person used the 'Manager's System' as I was told this 'Was based on trade price whereas the online tool tends to show retail price'. The online price is clearly hiked up to get people to come in, hence my previous comment that this is a scam. There is no way based on my genuine experience that I can believe your process is transparent and fair at all.
Date of experience: May 31, 2025
RS
Saif and Gerald were wonderfull and…
Saif and Gerald were wonderfull and helpfull. They addressed all our queries, and made our car purchasing journey really easy.
Date of experience: May 30, 2025
PE
Really easy and simple to use from…
Really easy and simple to use from start to finish.
Date of experience: May 30, 2025
FF
Our experience was very positive
Our experience was very positive
Date of experience: May 30, 2025
AH
Amazing place with quality cars at the…
Amazing place with quality cars at the right price
Date of experience: May 30, 2025
CP
The team at Hilton car Supermarket did…
The team at Hilton car Supermarket did an amazing job taking care of me from ordering to delivery. Jay was my salesman and I couldn't be happier with the way he handled the Process.
Date of experience: May 30, 2025
LH
What a guy great service very…
What a guy great service very professional
Date of experience: May 29, 2025
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