Great experience couldn’t ask for more…
Great experience couldn’t ask for more on the job Ingrid LS12!!
4.2
Great
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Review summary
Hello Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Brilliant service
Brilliant service, super quick and efficient. The 2 members from the team were so kind and did an amazing job on my oven. I am over the moon so thank you for making it so easy!
Sardar and his colleague did a great…
Sardar and his colleague did a great job of cleaning our house just after we moved in . It was in dire need of a deep clean and when they left it was like a completely different house ! Thank you .
Perfect End of Tenancy Clean
Great communication and excellent service for an end of tenancy clean 🧼
Company details
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Contact info
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Website
helloservices.co.uk
All reviews
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Showing 911 - 920 of 996 reviews
JC
Unbelievable, Brilliant, Superb
I called them as my brother's flat needed a good clean, I have used other cleaning services in the past and they have all been average, nothing special. However these people are so far above everyone else it is hard to begin to say how good they are. The job they did was faultless, they certainly had their work cut out for them but the flat now looks almost brand new. I am so grateful for them to do such a good job and make my brother happy with his flat. If you need something cleaned then you MUST call them - DO NOT USE ANYONE ELSE as nobody will come close to how good this company is. If only I could give them 10 stars..
Date of experience: February 17, 2023
BM
Devastated - would give 0 stars if I could!
I’m a firm believer in integrity, empathy and compassion, something this company clearly does not. It’s a long story but I shall try my best to condense it with the key points. My partner and I recently purchased our first home that was so dirty and disgusting we decided we needed professional cleaners to come in and clean the property to a liveable standards. We booked online and the day they were due to come I was skipping around so excited for my brand new home to be clean and “sparkling” like promised on their website. The team of two arrived at the property at about 3:45pm (over an hour late) and left at about 7:30pm. When they arrived my partner spoke to the cleaners and explained what our key focus areas were and with that we kind of left them to it. The young man that came seemed to be doing some work but the older gentleman was just kind of wandering around on his phone. They spent time in the kitchen cleaning the tops of the cupboards and the oven. These were two of the only things that were apparent had been cleaned. One strange point to note is that the younger man cleaning the tops of the cupboards used Deicer to clean them (it was already in the house) they did not use their own product. During the time spent doing these two jobs the older man went to get them both some food, of course we understand they have probably been working all day and need to eat, but this break must be taken into consideration when thinking about how much work was carried out in the time frame. The guy who went to get the food was gone for a good 25-30 minutes getting it and then they spent about the same amount of time eating. The older gentleman was very happy to show us his pictures of the oven which granted was cleaned as well as the top of the cabinets. They spent a really long time in the kitchen and I thought they would be at the property until fairly late as they did not move into any other room until about 15 minutes before they suddenly upped and left. The older gentleman had told us he had to drive and get himself back to Richmond for an urgent job. They left so quickly we did not really have a chance to check their work but I already had a sinking feeling in my gut that the job and outcome we were expecting was not the reality of what we had paid just under £200 for. We left the property soon after them, it was dark, cold and I needed to get home to my Grandmother as we had just received some upsetting and frightening news about a close family members health as well as being really unwell myself. By the time we returned to the property a couple of days later and inspected it in the light, my concerns about the service we had received were confirmed. The insides of most of the cupboards were dirty and had not been cleaned inside, the tiles and grouting around the kitchen were still grubby and had definitely not been cleaned or polished, the sink was not touched in terms of cleaning, the light switches and doors were filthy too (these are all areas you claim to clean in your description on your website) and the floor in the kitchen was crumby with the dirt they had taken out of the oven. The hallway and living room floor were just brushed over very quickly with a mop and bucket and still had marks and stains also. The property did not really feel or look cleaner. I contacted the company to express my concerns and they said that they would do a reclean. I gratefully accepted but did request a different team. Its awkward for everyone involved to have two people come back to your property knowing that you were not happy with their work the first time round, but also if they did not do a good job the first time round why would we have any confidence that this time would be any better? and surely now they would be even less motivated than they were before. We asked them to leave. It was difficult and not nice but these are our lives, our home and our future and all we wanted was to have professionals come in and do a fantastic job. The admin team then replied to my email with pictures the older gentleman had taken of the few things they had cleaned as if to tell me I was being unreasonable. I just find it suspicious that they took these pictures of the things they had cleaned but not all of the kitchen, is this their way of protecting themselves against such complaints? Also there were no pictures of the living room or hallway they were also supposed to have cleaned. On the website it looks like they have company vehicles, uniforms and equipment but none of that was present with the team. They did not even bring their own rubber gloves, they used ours without asking. I am so upset and I would like a refund because I am truly sorry to say we did NOT receive what we paid for. I did message through the option on the site to contact the CEO but am yet to receive a response.
Date of experience: February 16, 2023
SP
The couple were professional
The couple were professional, very quiet but got on with the job- left the house sparkling clean very impressed full house took two people 3.5hours
Date of experience: February 13, 2023
TG
T Gibbs
US
I booked online last minute
I booked online last minute, as I needed a handyman urgently for the next day. When I called Hello Services, I spoke to Michelle and she was extremely helpful and arranged everything within 15 mins. Adam the handy man then came to fix my wardrobe sliding door, which were jammed and came off the ledge and did a fantastic job despite cutting his hand on the wardrobe, but he carried on and also assembled a shoe cupboard and a toy box. I was extremely impressed with his dedication to finish the task and was very polite and professional and finished in good time. A very affordable and first class service.
Date of experience: February 13, 2023
IT
Left a glowing house
Lovely ladies made a pretty dirty house glow. Even my mother in law was impressed
Date of experience: February 13, 2023
LW
What a great pair of men
What a great pair of men. They worked like trojans and cleaned through our 3 bed bungalow in an afternoon. What an amazing difference it made. It looks brilliant. I would recommend this team to anyone.
Date of experience: February 9, 2023
P
Pavithra
US
Efficient and professional
Efficient and professional. I wanted a one-off deep clean of my flat that I've been living in for 4y now. These 4 amazing ladies came in, punctual, well-equipped, systematic and thorough. My flat is spotless clean. Will definitely be a regular.
Date of experience: February 8, 2023
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