Very knowledgeable and quick service
Very knowledge

9 months ago
The manager and staff are always very helpful and very friendly and polite
9 months ago
Jess in the Amesbury branch is brilliant she knows her stuff, 4 holiday booked for 2025 and 2026
9 months ago
Was in Hays Doxford Park branch a couple of days ago checking car park prices for my holidays next month and asked LEAH if EasyJet flights were on sale for Zurich in August next year as I had had been... See more
9 months ago
Everything was smooth and quick, Carol was very helpful giving me several options.
Very knowledge
Mathew and Kris go above and beyond to help you book the ideal holiday. Efficient, swift and smooth handling of details, booking and payment. Documents sent speedily and they print them for you! We've used their valued experience many times and wouldn't book with anyone else. Highly recommend to all.
Freya , our travel agent was so helpful . We have used Hays for our last three holidays and I would recommend the company but especially Freya who was so informative and knowledgeable about the holidays she suggested . We were able to book in confidence
always helpful and efficient. have used hays for years wouldnt go anywhere else.
The nice agent had a look found two nice hotels within our budget and we booked there and then!
Brilliant service very helpful assistance got what I needed 👏
Booked again with Linda, who once again went above & beyond to make booking our holiday an easy task, her knowledge & experience never lets us down, it’s always a pleasure to book with Linda, we won’t go anywhere else!!
Excellent as always. Sarah was searching in the evening for me and had our special holiday booked the next day. I can’t thank Sarah enough. Would never go anywhere else.
Well the young lady was very helpful put she did sent my payment to the wrong file and I had to pay twice for the holiday but I have had a refund since for the incorrect sent payment.
We have booked with Hays for a number of years and value highly the efficient manner which they deal with travel arrangements. Special mention to Donna in the Ballymena branch ,whose expertise,advice and friendliness is one of the reasons we return every year Graham Fox
The travel agent Deniece was just brilliant 👏 an asset to your company. She was so patient + really knew what she was doing,actually all the staff in there do.ive used Hayes every time for years + I haven't got any complaints at all. They go above + beyond to help you. Thankyou so much.
As usual, nice and easy to sort out our next holiday. It’s a lovely local travel agent, all the staff no us, and each and every one of them work hard to help you in any way they can. I would never use a large company as the personal touch would not be there
Always friendly, never pushy, staff listen to what you want and are so accommodating to individuals needs
Again Craig excelled so happy with the full service !!!!
Steph who booked it for me was very helpful and if she couldn't help she found out for me
Attentive and experienced
The Hays advisor was thorough in his search for a holiday which suited our needs. Our first ideas had to be discounted due to cost but he patiently guided us through other options and finally we came to something which mets our needs and budget.
Great service as always from Sue who took time to understand what we were looking for and gave us plenty of options
Helpful, knowledgeable and efficient.
Very professional and efficient service.
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Hays Travel is the UK's largest independent travel agent, providing a wide range of holiday options tailored to meet diverse customer needs. The company operates nearly 500 high street branches, along with offering services through personal travel consultants and an online platform. Hays Travel specializes in various travel experiences, including family-friendly beach holidays, solo adventures, and bespoke cruise packages, ensuring that each trip is customized to the preferences of its clients. Targeting travelers seeking convenience and personalized service, Hays Travel offers flexible payment options such as no deposit plans and monthly direct debit payments. Their commitment to providing value and choice makes them a suitable option for holidaymakers planning trips for 2026 and 2027. With a focus on creating unforgettable travel experiences, Hays Travel caters to a broad audience looking for comprehensive travel solutions.
Hays Travel receives overwhelmingly positive feedback from customers, with many praising the helpfulness and friendliness of the staff. Reviewers consistently highlight the excellent service provided by agents like Jess, Laura, and Mariam, who go above and beyond to find the best holiday options and deals. The booking process is described as smooth and efficient, with many customers appreciating the personalized attention they receive. However, a few reviews mention issues with hotel quality, indicating that some customers encountered poor hotel experiences during their travels. Despite these isolated complaints, the overall sentiment remains highly favorable, showcasing Hays Travel as a reliable choice for holiday planning.
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