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Lloyds Banking Group PLC has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service.
As we have been acting, on our sons behalf we had to close our his bank account. In order to do this we have LPA's in place register those took a bit of doing and throwing but I have to say closing the account went fast about 5 minutes. I like to take this opportunity to say thank you to all the member of staff in the Branch in Halifax Woolshops
We trusted lloyds inusr to put right a leak n install like for like kitchen. We got a discontinued kitchen, took to ombudsman for snagging n now cannot fix due to no parts, lloyds refuse to accept responsibility even though we as customers notified them of the kitchen being installed was being discontinued, lloyds wanted cheap lloyds got cheap now wont pay out even though quotes from trades clearly state cannot get parts. AVOID at all costs.
Rarely visit a branch but use website for personal banking and have done so for years I’ve never had a issue and would recommend ( not sure of app as they invite me to sign up but if it ain’t broke why fix it
Lazy personnel , if you do not visit them in branch they wont take your concerns seriously
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halifaxmarketwatch.co.uk44 total • Write a review
HALIFAX BANK... UNPROFESSIONAL... I have tried to get into my account from my computer for over a month now... I am told they are calling me... then I get the message below... then I pick up my mobile right next to my computer... log into my Halifax account... and do what I have to... I PREFER TO WORK ON MY COMPUTER, HALIFAX, PLEASE CONNECT ME UP... IF YOU CANNOT GET THROUGH TO ME, SEND ME AN EMAIL!... Don't even bother telling me to phone you... you are closed when I phone you... YOU HAVE NO REASON TO DISALLOW ME INTO MY ACCOUNT FROM MY COMPUTER!... Just take the stupid block off... Have been threatening to move to one of my other bank branches for a long time now... decisions, decisions... "We tried to call you on the number you chose +440783****426 but we couldn't get through. That's very funny... my phone is right next to me... every single time... and then I go into my account via the VERY SAME phone you cannot get through to...Total Mystery!!! Metro Bank, with who I do have an account, really seem like a better option for customer service... 15/4/2021 and my account through my computer IS STILL BLOCKED... PLEASE UNBLOCK IT...
Date of experience: April 6, 2021
Got caught in a scam about broadband speeds recently. Since our Virgin Media is so appallingly bad, it was very believable. The upshot was a large sum disappearing from my bank account, but it was spotted very quickly and reversed. Lloyds were very helpful and efficient
Date of experience: January 29, 2021
i was scammed twice one year ago but i didn't received any help from Lloyds account , it were from mu creditscards and Lloyds only expect bigger payday for them because i had good job more than 200 hrs per month but now i haven't any job and paid all my saving ISA to this credits
Date of experience: January 27, 2021
I am running a business and use the mobile app to scan and bank cheques but this function has simply stopped working. Whenever I get to photograph "front of cheque" it logs me out. It has been behaving like this for the past 7 days. Extremely frustrating and cannot contact Lloyds as they never answer their phone.
Date of experience: November 24, 2020
US
Ref ; Lloyds Bank, 47 Milsom St, Bath BA1 1DN This branch of Lloyds bank, is full of people who hates people; they are not friendly and extremely lazy. All I wanted was a bank statement. The lady gave me a hard time and her supervisor, was like we ''can not stamp it for you'' Both ladies were EXTREMELY RUDE!! Then I saw her supervisor speaking in a very patronising way to another customer....If you hate your job don't do it!!
Date of experience: November 20, 2020
US
When my father passed away I already had Power of Attorney so most things ran very smoothly. Within days HALIFAX contacted me to ask me and my sister to come in for an appointment with a specialist advisor. This could not be done at my local branch so had to travel 10 miles to a larger one. I presumed this was for a legal matter so did as they requested. After half an hour or so I realised this meeting was completely unnecessary and all the meeting speak and condolences where simply a strategy to keep my Dads money in there Bank I’m not naive enough to think Sentiment would prevail over profit but this certainly wasn’t explained when I was asked to come in and see them. I was absolutely Furious we hadn’t even had the funeral. I’m posting this now because evertime I see the logo or a advert that’s all I think about but this current commercial portraying how they’ve contacted thousands of customers to see how they doing over the COVID well actions speak louder than words.
Date of experience: November 19, 2020
US
It's the worst Insurance company I ever had to deal with as I've home insurance with them and when I tried to claim a damage due to heavy rain, not only refused to pay, the service I received from them was unbelievable, very un-professional, disgrace to the company. This was the response from the company; "Please see attachment for a claim update Due to no email encryption please do not respond to this email address directly. If you wish to send an email, use the address provided to you by a claims handler Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC95000. Telephone: 0131 225 4555". I have been trying to get a feedback since the survey (11/10/20) had been carried out as nothing has been received from Halifax until now and as above there was no email address to get in touch with only phone number which the minimum waiting time is 20mins. My strong advise to all that are looking for a reasonable home insurance company, do not ever go to Halifax.
Date of experience: November 3, 2020
Disgraceful company, have my business banking with them and been flawless up until losing my mum and handing the account over to myself. Blaming Covid for every delay whilst not having access to a business I shared with my mum, and unable to pay staff and suppliers. In branch staff are useless and direct you to phone based business managers and they they point you back to branch staff. Shocking behaviour. Wish they had not been bailed out all those years ago and been left to go to the wall. DO NOT USE THIS BANK.... DO NOT CARE ABOUT ANYONE.... SHOCKING....
Date of experience: October 12, 2020
US
Lloyds home Insurance claim handlers are liars, liars and they are day light robbers. They have stolen my my money. Lloyds Insurance home insurance claim handlers are liars, liars and they are day light robbers. They have stolen my money. they steal policy holders money. Front-line Sales, customer service people are okay. Background claim handlers are daylight robbers. They way that the claims handling is awful, Lloyds home Insurance claim handlers harass the people. They threaten the people. They say they are the specialist teams, and they are doing wife swappings during workhours. they never approved my claim and there are many victims like me. Lloyds home Insurance claim handlers are liars, liars and they are day light robbers. They have stolen my my money. worse than pickpocketers
Date of experience: September 21, 2020
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Date of experience: September 21, 2020
