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While staying in a Hilton Hotel I was taken upstairs by Staff to look at a loyalty scheme. After the 12th “no I’m not interested” a large man was brought Over to intimidate me. I raised the issue with the Hotel and realised the staff are in on this intimidation. I have spent 6 weeks trying to get Hilton to address this but I am simply ignored. NOT! What you expect from a brand as international as Hilton.
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When my father passed away I already had Power of Attorney so most things ran very smoothly. Within days HALIFAX contacted me to ask me and my sister to come in for an appointment with a specialist advisor. This could not be done at my local branch so had to travel 10 miles to a larger one. I presumed this was for a legal matter so did as they requested. After half an hour or so I realised this meeting was completely unnecessary and all the meeting speak and condolences where simply a strategy to keep my Dads money in there Bank I’m not naive enough to think Sentiment would prevail over profit but this certainly wasn’t explained when I was asked to come in and see them. I was absolutely Furious we hadn’t even had the funeral. I’m posting this now because evertime I see the logo or a advert that’s all I think about but this current commercial portraying how they’ve contacted thousands of customers to see how they doing over the COVID well actions speak louder than words.