Halfords Retail

Today at the Farnborough Halfords I was 3rd in the queue to speak with Joe who was managing the spare parts desk. Over the 5 minutes I waited I witnessed him dealing with the two customers in front of me so professionally and with incredible depth of knowledge. By the time he came to me, I was hopeful, and I was not disappointed! He helped me diagnose a warning light on my dash, proposed potential causes, talked me through potential fixes and then guided me on what to buy and how to fix it. Joe is a total legend and must be one of the best employees you have and he did all of this with total humility. I wish every shop had a Joe!

I booked a 30 minute 10 point check for 1:30 at the Halfords National Tyres branch in York . I arrived at 1:20, and was told it would take 1.5 hours as the ramp was already in use by a car 🚗 under MOT. I wasn’t very happy, they should have let me know beforehand as I’d booked a slot, but went off for a coffee expecting the car to be ready at 3pm. At 2:45 I came back, expecting the check to be in progress . They hadn’t even started it !!!! So I got my car back, after waiting 10 minutes while they found the keys, and left . When I complained to Halfords they contacted the garage , who lied - saying they’d started the check and I’d taken the car away . Then I got an email saying I’d cancelled the check ! My advice is, don’t use Halfords .

Needed roof bars for car. Website says they fit, box says they fit. Appointment slot on line for 1830 but apparently they can’t fit after 5 due to needing 2 people so planned on a day later only to then be advised they do not fit well enough to be used. After a whole week of incompetence now have to cancel my camping trip

Worst company I have ever dealt with. I did ordered car battery with fitting for over 300£ few months ago and battery is dead already. When I ask for refund or replacement they said I need to make another order(spend again over 300 pounds) and try request a refund for an previous battery because when you order battery with fitting they don't have procedure in place to easily replace it. This smells like a scam of 2025. Avoid at all cost!

Purchased an online order for a bicycle for my son after visiting a branch to ensure I was picking the right size bike. I received the bike and it was too large for my son to use. Tried in vain to exchange the item (please note, not to return it, but to exchange it) and I keep getting no where. Trying to raise a complaint is near impossible and I’m still trying to speak to someone who can help. Absolute shocking company!

4 Year battery warranty worthless with Halfords. Three battery tests (Kwik Fit, National Tyre and Halfords) showed the £120 battery needed replacing after just 2 years. However, my battery return failed the 'warranty' condition 'Halfords Test'. That test basically says its your fault the battery has failed due to either - alternator, little use of car, not charging with adequate charger - any excuse not to honor the warranty. Halfords Aggi at Cheltenham as useful as a chocolate tea pot. Not shopping at Halfords in the future.

I have been using Halfords for 50 year, now I have a Motability car so no parts but for everything else, great. Today I took my bike in for a service, the usual HAPPY, PLEASANT greetings, and the service was superb. The chap even helped me take the bags off the bike. DAN, is the salesman's name, perfect customer service. However, I have never had bad service from anyone at Aberystwyth, no matter who serves you.

At Yeovil, Somerset branch I bought a rear wiper blade (£8.49) and paid (£7) for the fitting service as I didn't know how to do it myself. I asked (Tom) the fitter to show me how to do it but he blocked my vision as he did it and didn't even speak to me, so rude!!!! He has no interpersonal skills whatsoever!

Booked a mobile tire fitting for a slow puncture. Technician informed me that the tire just needed a new valve, fitted it and away he went. Came out to the car 2 hours later and the tire was completely flat. Called to have the tire replaced and was bounced around different departments and then told I would be called back. No-one ever called back and my tire was still flat. I then had to purchase a tire pump, pump the tire and drive to Farmer Autocare to have the tire replaced. I was then given a refund but the wrong amount was charged, 5% of the total bill. I then had to call AGAIN to have the refund processed. Genuinely the WORST piece of customer service I've ever experienced.

Ordered a bulky item delivery paid £25 for delivery too, item was due two days ago it hasn’t arrived and hasn’t been dispatched. Useless AI robot that doesn’t understand any questions. When you call they take a long time to investigate and they have no idea why it’s not on time, they said wait 4-5 days for someone to call. Really shocked I thought Halfords would have been good, now looking at reviews I see I’ve made a mistake.

I visited Bidston Halfords this morning and the 2 guys were really helpful. My brake light bulb needed replacing and Liam sorted it out within 10 minutes, explaining everything he was doing at the time. Nothing was too much trouble and a job well done. To go into Halfords can sometimes feel a bit intimidating when you’re a female by yourself but these guys made me feel at ease . Excellent service and a credit to their store thank you

This is the 3rd time we have used halfords at Kings Lynn and have been assisted by Patrick. One time he was off shift and he still went out of his way to help us. Whilst others stand around, Patrick has been so helpful, he helped us to purchase a bike the first time, the second time, he was off shift bit still helped us with getting the right car seat and today, he was around again and helped us with bike information. What an amazing guy, I hope this review gets back to him as he deserves it

Awful Customer Service. Useless AI chatbot wasted my time, and then had to jump through hoops to simply get them to actually start sending out my product. Also didn't bother to tell me about a warehouse delay.

I had pre booked registration plates to be made and fitted using anti theft screws at Halfords as I have always had good service at the shop and the garage next door. Naz and Brendan were the only two staff working at the Huddersfield branch when I arrived this morning.They were extremely helpful and eager to please. The fitting was a bit fiddly but Brendan was so particular and precise and the finished article, the plates look great! They were also serving customers in between but always stayed polite and helpful with everyone visiting. They really are a credit to Halfords.

Went to purchase a box standard Yuasa HSB027 12v car batterry online showing as 98.69 (for which I have a screen shot). 3 hours later gone up to 114.00 gbp. Contacted Halfords to be told, things go up in price. 14.00 gbp is a lot of money to me. No justification of price increase or would they honour my screen shot from their website.

Fantastic service from Liam 0453 helping to change the bulbs to get my wife's car through its MOT. Thank you so much

I wouldn't give any stars if that was an option. Halfords Thanet terrible customer service. Bought a battery 4 and half years ago, it came with a five year warranty, taken to garage and had alternator checked the battery is not holding its charge. Went to Halfords to be told the battery was 300 amps out! i don't care if it's 3 amps out it's still under warranty and I want a replacement, then told I should drive it to Whitstable and come back for them to test again! or go and get an independent report from a garage which I've already had done. I have all the original receipt and warranty which I was told I would need to produce if anything happened. It would appear Halfords your warranty is not worth the paperwork it's written on and your staff need to have training on customer service. Avoid Halfords at all costs.

I had 4 tyres fitted by the mobile service. They arrived on time, did a quick job and were finished before I knew it. I checked the inflation pressure of each tyre as I know by experience that tyre fitters haven't got a clue what to put in each tyre. Mine should have 2.6bar in front and rear. They put 2.45 and 2.25 on the front axle, and 2.3 and 2.2 on the rear axle. Shoddy job. Not good enough.

How can a bike shop which sells care plans to its customers not have a bike mechanic and not know if it will ever have a bike mechanic again. The supervisor don’t seem to care at all. There is something very wrong at Halford Brighton! I felt sorry for the few staff who are still trying to offer good service. I recommend choosing to go somewhere else. Feels like end of days here. I’m now riding around on an unsafe bike, hoping they can honour my care plan sometime?!

Booked free brake assessment. Garage then quoted for work that wasn’t required and at prices greater than those published on their own website. Essentially, they tried to rip me off for work that wasn’t necessary and by over charging me. Thankfully I went to an independent garage nearby who did the work that was required and at a far cheaper price. Will never trust Halfords again