Halfords Retail

Disgraceful rude staff! The staff member named "JAKE" I can’t believe you would speak to your customer in such a rude & sarcastic manner! The incident took place around 10am 10.30am on 21/05/25 My complaint is going direct to your head office. I went in store to collect my numberplate, once I left, I got to my car and noticed there’s no holes drilled in the plate to fit this? So I went back in to ask the person who served me, He directed me to the back of the store where I was left waiting, when I explained to JAKE staff member, he had a grin on his face and said.. Yea mate! that's how they come and handed it back to me! I replied how am I meant to fit this without holes? Jake replied. That's how they come its common knowledge, surely you understand that! No I do not understand why you would give customers custom numberplates that are incomplete and can’t be fitted without precision measurements accurate drilling through metal before I could actual fit my numberplate! Jakes reply, surely you must have a drill at home do it yourself! again grinning & laughing at me! At this point I was left feeling humiliated and stressed by the sarcastic ignorance by your staff member! So I asked why this wouldn't be stated when making the purchase? Or at least asked if wanted holes in my numberplate at the point of purchase? And Jake, Laughing and repeating its common knowledge mate! So asked for a refund just to be told.. Nah mate! that's not how this works.

Never again! If I could give no stars I would. Took tyre in for checking…can’t be repaired they said it’s a run flat. Ordered a run flat tyre and took it back first swapping oh you’ve ordered the wrong tyre your car doesn’t have run flats! Ordered another. Supposed to be getting £15 gift card for the inconvenience. Phoned every day for over 2 weeks and they always say it’s been sent but nothing in my inbox or junk. What a complete waste of time this company avoid.

We had a mobile tyre replacement service attend our house last Saturday for 2 new front tyres. The young man who attended was called Billy and he was so lovely. He was friendly and very professional. He got the job done expertly and very quickly and had a smile on him the whole time. Just wanted to say thanks and a job well and professionally done.

Went in to get a bike for my daughter for her birthday, Blake I believe his name was couldn’t be more helpful and patient with her as she went through multiple bikes to find the right one. He constantly measured her up and advised us on how long it would last her as she grows. Really top top service. This was in ashford Kent Halfords. I don’t know if there’s any incentives but please give this employee recognition for his great work!

I would like to say thank you to the young guy that fitted my sons dash cam in his citroen on Tuesday. I'm sorry I can't remember his name but he's very knowledgeable, polite,friendly and helpful. Gave a full check of the car, and the dash cam looks like it has been factory fitted,many thanks he is a credit to your store.

Bought dashcam for son paid for Halfords fitting and broke his windscreen denied it although crack inside all way down from dashcam half way down. Said never happened before an refused to sort it.. 4wks and 3 visits and numerous calls to contact centre (only number you can ring) I’m end confirmed with national windscreens definitely from dashcam trading standards involved and surprise then agreed to refund if we paid for it to be done. National windscreens did it with dashcam and covered for a year! Shame on Halfords although their loss as we spend £1.5k a year on all our cars servicing and mots not no more as they don’t honour warranties !! 😞 😳

I visited Halfords in the Westway Retail Park in Cumbernauld this morning as I got a tyre warning light on my dashboard. I can’t tell you how great your staff are there; William and Billy sorted the problem for me straight away and carried out a Summer car check for me, too! I was absolutely delighted! Last winter I had a Winter Car Check done there by Cameron (£15). That too was excellent service and well worth the money. Thank you Halfords x

I went to the Farnborough Gate shop to look at and, possibly, buy a new car radio. The choice is very limited but I picked one out that I wanted a closer inspection of. I approached a member of staff who said that they would get someone to help me. I waited quite some time before a person came to help me. I showed him the radio I was interested in and asked if I could have a closer look. He then ignored my request and rambled on about what other items I would need to instal it. I then asked again if I could have a closer look. He then said he would get one for me to look at. He disappeared and, after a while, never reappeared. I gave up at that point and left.

Absolutely despicable online customer support, they tell you they understand you, but they have no clue. They tell you that Halfords in-store will do things they cannot do. They tell you they pass details on for customer service to call back, never get a call back... So what's the point in this team?

Fixed my car which had been developing some issues due to its age and wear and tear. I had a brilliant service by ashley and Jonathan from Sheffield Hillsborough garage. We were trying to resolve an issue with the car as there was a damaged suspension rod that had caused concern. Ashley gave me his full assurance to get my car checked over, and manage to get the gearbox oil which had been leaking and he made sure the seal was replaced, along with an alignment issue that had developed. The staff customer service was outstanding and I was made to feel listened to and that they were taking my concerns seriously, thank you guys for being great.

I paid for a major service which last for 24 months, it also states they will replace the oil filter. which I find out today 24 months later, my oil filter was never replaced after paying £285.99. So I paid for a service and have been driving round with my oil filter not changed. Will never book a major service with this company again. Total scam go to a proper garage

I went to halfords taunton shop,to get a blown fuse replaced, the problem was not that,and Devvon ,the fitter,did a thorough test,to find the problem, well done

Ollie and Oliver were fantastic very helpful and friendly will definitely be returning 😆

Ollie and Oliver were both extremely helpful and friendly. Customer service was brilliant. Will definitely visit this store again.

I had a click and collect order and had not been informed my order was in store when I called customer services they said they would get the store manager to contact me. Needless to say they didn't so a few days later I called again, they gave the same answer. two days after I went to the store to speak to the manager who said my order was cancelled and then after checking found my item in the store room awaiting collection

Don’t subscribe to premium membership… it’s an ordeal to try to cancel it. You have to REQUEST a cancellation, after which they contact you to find out why and ask if you know then benefits of it. When they did this, I confirmed that I wanted to cancel (more than a month in advance of the renewal date) and I was still charged for the renewal. After contacting them for the third time they finally cancelled the membership.

I ordered something 3 weeks ago, which has gone missing, and the Halfords customer service team has been dreadful at helping me. I'm £160 down without my order

I bought an invertor for £45, they delivered to wrong address. So no invertor and £45 out of pocket address all Halfords do is drag their heels. Having to jump through hoops to find out what's happening. 10 days later still no word of refund.

Ordered a couple of Faraday pouches for car keys. Online review by Auto Express gave 3.5 stars but a fairly good write up. Very competitive price - especially as the rival Hilka product listed by Screwfix seems unobtainable! I was given a delivery date of about a week, but was informed that I could collect much earlier. Product fits my keys snugly. In store staff member at Cromer was friendly and efficient. The only negative is that a mobile contact is a required field. As I don't use a mobile phone I had to quote someone else's. All the messages relating to my purchase were sent to my email address, so why can't the mobile contact be optional?

I purchased a bike cleaning kit and was offered a £5 discount if I gave my email. Despite saying I didn't own a car I was signed up to their motoring club with false car details logged in my name. The girl at the till was very abrupt, huffing each time I didn't wish to share personal details. Trying to get it cancelled has been very time consuming.