Halfords Retail

FREDI from Bournemouth Halfords store was very helpful, taking the time to check all of my car’s bulbs and get the ones I needed from the store. He also explained how to fit them as well. Really great service and great guy. Thank you.

Customer service was 100%. We had an unexpected puncture pretty much right outside the garage. The lad who helped us was running about mad doing work but made the time to repair our tyre as we had an emergency and needed the car. He informed us about other tyres should we need replacements in the future, which we will now do in the coming weeks. Very helpful and good natured. Will defo come back to this branch in Duddingston Edinburgh. I think the lads name was James.

Just popped into Guiseley Halfords as Bradford failed to fix my son’s bike (that shop needs closing). David greeted me and invited me to bring the bike in and fixed everything! He was brilliant so highly recommend Guiseley for bike repair and purchases and they’re lucky to have David working there. Will definitely use this store again thanks to the wonderful customer service

Booking ref:2228955893 Morris was very efficient repairing my grandsons brake problem. He explained the problem and got on with fixing it. It was a booked appointment and I was in and out in 20 minutes. Thank you.

A further update on my missing online order. I chatted to an online chat bot who put me through to an agent who told me my tracking number couldn’t be found? So she passed my mobile number and query onto customer service team who will contact me within 48 hours. It’s been over 48 hours and still no call. I have no option but to call their customer service number tomorrow instead of them calling me so I will be charged for a call which is their fault for not delivering the goods I have paid for. If I get nowhere with this then my next step is to report to Trading Standards

A wide range of products at generally competitive prices. The online ordering process is straightforward and stock availability is usually good. However, there can be some recurring issues with in-store collections as items received do not always match what was ordered, I’ve had cheaper alternatives snuck in more than once, so do check all items before leaving the store. This review does not cover Halfords’ garage services, which are a separate matter all together. Overall, a functional retail experience regardless.

At Halfords Hendon .. Stafff name MAC helped us with his swift knowledge about our son’s bycycle and fixed his bycycle . He had a good knowledge of it and knew exactly what he was doing . He had his tools handy and was very quick to fix the bicycle . Was very kind and helpful and even explained the care plans for the bikes in case we needed . A true gentleman

Halfords Nuthall Road Nottingham What amazing staff nothing was too much trouble. Had a bad experience with a bicycle company but the manager and cycling mechanic here sorted it out swiftly. I would always recommend this store to sort your cycling problem's 10/10

My wife purchased a premier membership just two years ago, purchased a couple of things including a car battery with a 4 year warranty, twice this battery has failed in which Halfords charged it up overnight & told me it was ok, 3 months later same happened just no good. Called the AA whereas I was informed the battery was no good and told me to return it to them for a replacement battery. On taking this back a second time I was told I needed either a receipt with proof of purchase or the report from the AA. As I am 120 miles from home & my wife is being treated for bone marrow cancer in the end I bought another battery to save wasting more time with this jumped up reprobate firm, I was also told a pack of lies by them stating it was out of warranty which is rubbish and informed that their batteries stand on shelves for periods of time before purchase. Load of baloney this company second rate after sales this firm. Shop else where.

All went very well buying a bike it’s the after service that’s the issue. Had bike for around 4 months, something went wrong, took part that was broke back and was told it would be repaired. 5 days go by and hear nothing, call for update and get told the guy dealing with it will call back, no phone call. Use online chat to talk to an “expert” and get told to ring the store. What are you employing these people for? Judging by the majority of the reviews Halfords just completely fail on customer service or just don’t care? Next time I’ll spend the extra money and use a local bike shop. Avoid, like pretty much every other garbage high street store.

Bought a new ebike from Halfords that was covered under warranty. In less than a year the battery has broken and I’ve taken into the store twice to get it fixed under warranty but both times they said they will get back to me via email with details and they never did. I have been left chasing Halfords for two months now and my bike does not work as the battery is broken.

Bike booked in to get gears sorted. On arrival told they'd over booked so couldn't be seen at booked time. When I said that was fine was told that it would only get a free health check rather than doing what it had been booked for. Pointless taking a bike in

I wanted to buy a £1,400 Boardman bike on the C2W scheme. My employer registered for the scheme with Halfords, but it took them over a week (with no delays by my employer or myself) to make the account available, issue the invoice, recognise the payment and move the status to the approval stage. On the day the approval notification was received, the cost of the bike increased (the 20% sale discount being removed) meaning that the amount approved no longer covered the cost. Halfords business C2W referred me to the retail section. They told me to go into the branch. I went into the shop, spoke with the assistant (who remembered me from the week before trying the bike for size and saying that I would buy it on the C2W scheme), who checked with the branch manager but was told that they wouldn't honour the discount that had been available up until the day before. They suggested making a complaint. The complaint was raised a few days ago but I've not had any response so far. In essence, Halfords just don't care!!

Can I give -5 starts please? These people are horrid, no manners, rude and presumably taught by management not to give customers repairs, replacements or(God forbid!)refunds. I bought a car battery from Halfords in Croydon recently and it stopped working after about 9 months. It would not hold a charge anymore and it refuses to charge up, no matter how long it is left on a charger. I went to the shop, naively hoping to get some help. Shop staff tested it and I was told that the battery was fine and they would not be able to help me under warranty. They kept saying I need to charge the battery, despite me telling them that I did try to. They said that there must be something wrong with the charger. I went away without being offered a repair or replacement. I bought a new charger and tried to charge it again. 3 days later, the battery still was not charged. I went back to the shop and this time asked to speak to a manager. This guy Mickael(he would not give me his surname, despite me asking about 3 times) tried the same tricks on me, saying that the battery was fine and that maybe my charger did not work. I asked for a repair, he said they don't do that. I asked them to try charging the battery themselves, to see that it did not work. He said that they can't do that. I asked for a replacement, he said they won't give me one, as there was nothing wrong with the battery. I asked to be given a repair, replacement or refund under my statutory rights. He said he didn't know what those were and that he couldn't give me anything under warranty, as there was nothing wrong with the battery!!! The guy was incredible, he even told me to lower my voice when I became upset at his incredibly rude attitude. I would never ever buy anything from these scammers ever, in my life. I hope they go out of business soon. Nobody should be allowed to give people such incredibly bad, disgusting customer dis-service.

Absolutely disgusting customer service. Drove over a screw while carrying out a major service on my car, leaving me with a flat tyre. Complete mess of a system with different sites with little to no control over employees. Took three days and four in-person visits at two different sites to get my issue fixed. Ended up removing my own wheel and taking it to be fixed and putting it back on myself. Dangerous suggestions to drive my car with a totally flat tyre to the garage a number of times by multiple employees. Was treated in a disgusting manner by staff, completely resistant to take any responsibility or help fix the issue. Complete waste of money, caused a lot of undue stress and concern. Definitely would not recommend.

If I could give zero stars I really would! I recently visited the Basingstoke store to have my headlight bulbs changed as they had both gone at the same time. I entered the store at 7.30pm and there was was a Q. I spoke to 2 members of staff to explain that I had an emergency and need to get to hospital as instructed my a doctor for my 2 year old and they said no problem have a seat and we will get a fitter to help you. I waited and then spoke to another member of staff and said no problem we will get someone to change them. A couple of minutes later a member of staff came over with some baskets and asked are they for me? I said no I’m waiting to get some lights changed so I can go to hospital. He said well I’m not doing it now! I replied well your colleagues said I could ge then done as I said I had to ge to hospital. He asked who and I explained. He then said well I’m not doing it you should have come in 10 minutes earlier! I then replied I had been waiting a while and he said well not my problem! So I said I need to get my son to hospital (who I had in my arms) I said what am I suppose do?! He said I don’t know call the AA! I said are you being serious?! I need to get to hospital and don’t have any family in Basingstoke and he just walked off!!!! He colleague heard what had happened and ran after him. The colleague came back and said he will change them for you. 5 minutes later he rude man came over and had a face like thunder and a miserable attitude even though I said I appreciated the help. He said it’s not ideal! Even though I have reached out to Halfords customer service twice and have a reference number/ was told they had contacted the store I have had zero contact. Who would stop someone especially a child getting medical attention?! So many people who I have spoken to are equally as shocked as I am! I will not be returning to this store or Halfords ever again They either 1) don’t care 2) it was the store manager

I bought windscreen wipers online using Halfords match your number plate to product you need. Wipers arrived fast but didn't fit. Fair enough - return them and get right ones second time. Well no. No returns info on the sire or on the package. Odd. After some online searching find I should chat of 'expert assistant' to discuss online. Ooh I'm second in queue straight away. But of no - virtual assistant. How do i return an item? "I don't understand the question" Can I speak to a human? "I don't understand the question" Time already wated greatly exceeds value of wipers and still stuck with wrong wipers. Advice Halfords are giving me - never use Halfords.

Had a complaint to Bromborough Halfords after a previous paid service. Two young staff (Charlie and I think Matty) were friendly and aiming to find a solution. They truely stopped this from escalating and becoming hostile. Charlie spent some time helping me find the transaction as the shop was quiet, and Matty investigated under my bonnet. We were able to resolve and fix the issue and in the meantime I spent money at the till smellling air fresheners. (Which I had no previous intention of doing). I was relieved and happy of the help from these lads. Older moody man (I think Tim) came down from upstairs and insisted on serving me for the air freshener questioning me why I was here and what else I needed to pay for, despite Matty had conducted an air con health check (which is free anyway) He made a few attempts to push me into paying and putting me on the spot… but I was not the right “vulnerable woman with a baby” to try con a quick quid out of. One of the lads ended the interaction with “if you have any more issues, pop back” to which Tim overruled “no, go to a garage” in a very red flag tone. I saw the young lads mask a “professional face” but were awkward inside. I wish I’d questioned this more at the time. I asked the lad if there was a problem, and he professionally said no, but I could see he was about to get a lecture after I left. I was ready to slate Halfords and never to return on my way in… but I don’t believe a negative scene solves anything. but because of Charlie and Matty, I was reassured that mistakes happen, and they rectified it, replacing my faith in the Halfords brand. Tim however, needs a bit of training on customer relations. He would have tried to charge me (in the benefit of store takings) which I would not of paid out of principle and got their mistake fixed elsewhere. I also would have made sure family, friends and colleagues did not use Halfords again. Charlie and Matty actually made some money out of me as a customer, and protected the brand reputation. Take a lesson from the youngens! Tim’s attitude screamed “manager” however he doesn’t appear to manage situations well. I really hope the lads get the recognition they deserve! If his bully attitude continued with a grilling after I left, then you’re honestly better reviewing his status and pay check. Thank you lads !

Halfords offers a range of bike servicing and repair, bookable online. I booked my 12pm silver service for £60 at Halfords in Hamilton. On arrival I explained it would probably need some parts. Was told we can't do any repairs as we don't have a technician and have a months backlog of repairs. Also we can't do your service until 1pm. I opted for a refund because 1) I booked it for 12 not 1. 2) If you can't do follow up repairs what is the point of getting a service and 3) if there's no technician what unqualified person is doing this service, I'd be as well doing it myself. Useless service and a complete waste of my time.

Tallaght Store - Dublin Ray in the Cycle Section was first class and gave excellent Customer Service with a warranty Repair. No issues and most helpful. Highly recommended.